Small businesses often have an advantage over larger competitors as they can offer a more personal, one-to-one level of service. Being able to ensure customers are more than just an entry on a balance sheet is vital in boosting revenue and supporting growth for startups in particular.
Sometimes, though, less-sizeable firms may struggle to provide the same level of quick, professional response as bigger firms. This may especially be the case for micro-businesses that can't afford to dedicate full-time staff to manage communications such as phone lines.
Whereas large enterprises can afford professional contact centres, a small firm with just one or two phone lines may find it difficult to meet today's high consumer expectations. Customers now expect any queries they have to be answered quickly and within a single call, and don't want to wait on hold or be passed around until the right person is available to help them.
Fortunately, there are tools you can use to help with this. VoIP phones don't just provide a cheap small business phone solution - they also come with a range of additional features that let your company compete on a more even footing with larger brands.
Here are five that can help you come across as more professional and boost the level of customer experience you offer. It's like having a full contact centre experience at a fraction of the cost of traditional solutions.
Choose your number to get started
Small businesses often have an advantage over larger competitors as they can offer a more personal, one-to-one level of service. Being able to ensure customers are more than just an entry on a balance sheet is vital in boosting revenue and supporting growth for startups in particular.
Sometimes, though, less-sizeable firms may struggle to provide the same level of quick, professional response as bigger firms. This may especially be the case for micro-businesses that can't afford to dedicate full-time staff to manage communications such as phone lines.
Whereas large enterprises can afford professional contact centres, a small firm with just one or two phone lines may find it difficult to meet today's high consumer expectations. Customers now expect any queries they have to be answered quickly and within a single call, and don't want to wait on hold or be passed around until the right person is available to help them.
Fortunately, there are tools you can use to help with this. VoIP phones don't just provide a cheap small business phone solution - they also come with a range of additional features that let your company compete on a more even footing with larger brands.
Here are five that can help you come across as more professional and boost the level of customer experience you offer. It's like having a full contact centre experience at a fraction of the cost of traditional solutions.
