Customer Reviews – bOnline rated number one in Europe

bOnline has been voted the  ‘Best provider’ of Web Design and Online Marketing to small businesses by the independent customer review community Trustpilot!

bOnline now ranks number 1 on Trustpilot for:

  • Webdesign (1 out of 16)
  • Online Marketing (1 out of 38)
  • CMS (1 out of 53)

bOnline’s CEO Anthony Karibian shares his thoughts on how this has been achieved:

‘From day one, it has been our goal to provide the best service for small businesses at a reasonable price.  We put a great deal of effort at bOnline to WOW every one of our customers no matter what they are paying.”

It requires not just a customer-focused culture but seamless execution at each stage of the customer life cycle.   It starts with the customer’s experience with Sales staff – e.g. product knowledge, quality of advice, follow up and timeliness.   That experience is followed up by the quality of the design team and how seamless the handover process and the customer communication.    This was no easy feat for bOnline.

It takes just one unhappy customer or a rogue sales person to spoil a great review score built up over years and to break the team spirit.  All of bOnline’s reviews are completed by confirmed purchasers, meaning they have been independently reviewed to ensure they are correct and real reviews for real customers.

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. We recommend to all of our customers using online reviews to help add credibility to their business and as a valuable feedback tool with their customer base. The best way to build your company’s online reputation is by encouraging genuine reviews, asking your customers to provide honest testimonials, and using this feedback to identify areas where you could improve.

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Casey writes about the latest small business and website news for bOnline. Find Casey on Google+, or follow bOnline on Facebook, Twitter, LinkedIn and Google+

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