News: O2 Won’t Compensate Customers for Latest Outage

Photo by dbrulz123

O2 says it will not pay compensation for the latest service outage which affected around 10% of its customers on Friday (October 12th). The issue meant that over 2 million people could not make calls, send messages or access data.

A number of angry customers took to the web to complain, with some small business owners claiming the shortage had left them unable to run their business effectively, as they relied on the O2 network to contact customers and organise jobs and appointments.

The network provider blamed a faulty network node for the problem, which was first spotted at lunchtime on Friday. O2 claims to have fixed the issue by 3.30pm. However, many customers suffered problems into Friday evening because of high network demands – and some customers reported a lack of service lasting up until Monday.

In July, O2 offered all of its customers 10% off their bills and a £10 voucher to spend in its stores after a mass outage lasting 24 hours. It now seems the network’s gesture of goodwill has backfired, as customers are questioning why they haven’t been offered compensation this time around.

Were you affected by the outage? And did it have any impact on the running of your business? Leave us a comment to let us know.

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Kasey writes about the latest small business and website news for bOnline. Find Kasey on Google+, or follow bOnline on Facebook, Twitter, LinkedIn and Google+

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