As a small business owner, you can’t afford to miss calls from customers, business partners or investors. Thankfully, there is a way you can make sure that your response is always turned ‘on’, VoIP is the answer.
Voice Over Internet Protocol (VoIP) is revolutionizing communications tools and have many applications specifically for these scenarios.
One of the biggest advantages of a small business is that you can begin to differentiate yourself from bigger brand companies with excellent customer service and communication skills.
What is VoIP?
There are primarily two types of VoIP telephones which are hardware-based or software-based. These phones provide features like voicemail, call conferencing and call transfer. It runs on software which is installed on a desktop or mobile phone. The interface is similar to that of a phone with a touch-pad and display. Calls can be made and answered using a headset equipped to the device.
VoIP allows users to make calls directly from their desktop, from a standard business phone, mobiles and even landline phones.
User Forwarding
User forwarding is the best tool to use when using VoIP calls. The feature allows for the call to be sent to the next available agent. Not only does this ensure that calls get through but also means shorter waiting times for the customer and better rates of customer satisfaction. Leading to better service rates and essential rapport as customers will feel they can rely on support throughout the buying process.
Call Forwarding
Going further, you can also direct your business phone line to your mobile making sure that you can take calls wherever you go.
Call forwarding is particularly useful if you are in the middle of moving out and leaving an empty home or office. Cloud phones can activate call forwarding after a certain number of phone rings and automatically transfer to your mobile phone. This way you can answer calls to your home or office number whilst not being there.
The biggest benefit of VoIP is that you can take your phone number anywhere as it is not limited to a physical location. Due to most small businesses renting office space this guarantees that you'll be able to keep your office number.
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As a small business owner, you can’t afford to miss calls from customers, business partners or investors. Thankfully, there is a way you can make sure that your response is always turned ‘on’, VoIP is the answer.
Voice Over Internet Protocol (VoIP) is revolutionizing communications tools and have many applications specifically for these scenarios.
One of the biggest advantages of a small business is that you can begin to differentiate yourself from bigger brand companies with excellent customer service and communication skills.
What is VoIP?
There are primarily two types of VoIP telephones which are hardware-based or software-based. These phones provide features like voicemail, call conferencing and call transfer. It runs on software which is installed on a desktop or mobile phone. The interface is similar to that of a phone with a touch-pad and display. Calls can be made and answered using a headset equipped to the device.
VoIP allows users to make calls directly from their desktop, from a standard business phone, mobiles and even landline phones.
User Forwarding
User forwarding is the best tool to use when using VoIP calls. The feature allows for the call to be sent to the next available agent. Not only does this ensure that calls get through but also means shorter waiting times for the customer and better rates of customer satisfaction. Leading to better service rates and essential rapport as customers will feel they can rely on support throughout the buying process.
Call Forwarding
Going further, you can also direct your business phone line to your mobile making sure that you can take calls wherever you go.
Call forwarding is particularly useful if you are in the middle of moving out and leaving an empty home or office. Cloud phones can activate call forwarding after a certain number of phone rings and automatically transfer to your mobile phone. This way you can answer calls to your home or office number whilst not being there.
The biggest benefit of VoIP is that you can take your phone number anywhere as it is not limited to a physical location. Due to most small businesses renting office space this guarantees that you'll be able to keep your office number.
