Here at bOnline we have some core values that run through all departments, from our billing department right through design to our sales team. Keeping our staff and customers happy is our number one priority. We believe that a happy workforce makes for happy customers. Our designers love the work they do and are a close knit team of professionals who enjoy building great relationships with their customers. Below is an insight into a day in the life of a bOnline designer.
Job Description: What do designers do at bOnline?
Designers do what they do best – design! Whether it’s a website, graphics for the site or a company’s logo. We work closely with our clients, listening to their needs and taking them through the design process from start to finish.
After the briefing with the client, the designer works on the first draft of the website (and sometimes a logo too!), adding all the client’s content and imagery to create a professional and impressive design. This process takes about a week, where the client is called for their review and feedback is given to the designer. Further changes are made until the website goes live. Designers work with an average of 15 clients at a time!
How we got started in our industry
All bOnline designers have different backgrounds, but they have one thing in common – their passion for being creative and the field of design. They all have an eye for design and enjoy all things visual, whether it’s typography, photography or illustration.
Interesting fact: some of our designers originally started out in photography, others print media and some even began in the field of advertising!
Skills: What we need to be effective in our role?
A designer of course needs an eye for design. This isn’t necessarily something we’ve learnt (perhaps improved on) but we are all the creative type! Furthermore we work with certain programs to create the company logos, infographics and banners with for the websites we design.
Designers also need good time management and communication skills. Working with multiple clients at a time means they need to prioritise their work. They need to keep track of which client they’re working on at what time and what is still left to be done for who.
The only way to communicate with clients is via phone or email, so it’s easy to get something lost in translation. Designers need to be clear and avoid misunderstandings at all times!
Typical Working day…
A typical working day of a designer starts off by checking emails as well as the calendar, to see when they have appointments booked for either reviews or briefs.
Throughout the day the designer works on websites and logo designs. We’re always having fun with trying out new things and incorporating the latest trends to our designs. Calls are made throughout, staying in touch with existing and new clients, building relationships and making friends. Building amicable relationships with our customers and making new friends is vital to a successful web design project here at bOnline.
We enjoy creating something unique for every client and having their site stand out from the rest; helping them to become competitive in their industry and to leave their mark.
During the day the designer might also have meetings to attend and work closely with SEO advisors to ensure the future online success of our websites. Designers are regularly tutored and updated by more senior designers on best practices with website design. This keeps all of our websites relevant and above all impressive.
What we enjoy and what we don’t enjoy
We enjoy design of course! Creating a new, fresh site is always exciting. Anything creative makes us happy. Clients in unordinary industries are always fun and challenging. Others are very similar and the challenge is trying to think of a new way to do something to an industry site we have done many times before.
Our Pet Peeve: Chasing customers for information they are missing or haven’t sent us yet! We don’t like to nag, but someone needs to keep the project on track! We’re just trying to help!
Some designers enjoy having free range and others prefer the project to be dictated by the customer. Handling objections and providing solutions when there is a clash of ideas between the designer and the customer is something our designers thrive off. Above all, designers love to please through their creative ideas and solutions.