On June 2015, Ofcom (the telecoms regulator) investigated on the cancellation and termination arrangements of landline providers. Asking the consumers directly about their experiences, they figured out how significant the number of complaints was.
Customers seemed to be uncomfortable with opting-out as they think they will face “pressure from the provider to stay”. A reason that couldn’t be tolerated for the regulator which worked on simplifying the leaving process. New laws have now been drafted allowing consumers to end their phone and broadband contracts earlier if they suffered from recurrent problems like low-speed connections.
When you find another deal the switching process is now handled by the new supplier on the customer’s behalf while before the process was terribly long and required an authorisation from your original provider; a practice that was used to put people off moving to a better deal.
But some important issues remain unresolved. You may have to pay your former provider during a cool off period after you leave your contract… in case you change your mind and want to go back! Consequently, if you already found a new supplier you would eventually have to pay your bill twice until the end of this period… This is an acute problem that also exists in other sectors (energy for instance) and which seriously jeopardises consumers liberties.
Instead of waiting for new regulations to come, bOnline already decided to fight against these nonsense cancellation policies. Putting an end to hidden fees and providing the best customer experience are embedded values of bOnline. We understand small businesses needs and provide you packages with the most affordable prices, short contracts and no setup or large cancellation fees.
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