It seems you can do everything online these days, and most people take advantage of these little ways to make their lives easier. But one thing that seems stuck in the past is government services. If you’ve ever tried to renew your car tax or contact HM Revenue and Customs online, you’ll have noticed that their online services are clunky and confusing.
In the new Government Digital Strategy Report, it was revealed that people “rarely” use online government services. Francis Maude admitted “While many sectors now deliver their services online as a matter of course, our use of digital public services lags far behind that of the private sector. For example while 74% of people use the internet for car insurance, only 51% renew car tax online.”
Plans have been unveiled to completely revamp online government services, starting with HMRC and the Department for Work and Pensions in April 2013. It is hoped that work on the sites will be complete by 2015.
It is hoped that, as well as being more user-friendly, the sites will help cut the cost to the taxpayer. A study of local councils put the cost of face-to-face transactions at £8.62, transactions via telephone at £2.83 – but only 15p for transactions via a website.
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