It’s been another big week for small businesses, with new research shedding light on issues from social media to dress codes. Here’s the news we’ve covered in the past seven days that could affect your small business:
Last week it emerged that social media is at the bottom of the list for people contacting businesses over customer service issues. Technology consultancy Portal found that just 2% said social media was their preferred method for contacting businesses, with most choosing telephone or email contact. Read more.
Next we revealed shocking stats that over a third of small businesses in the UK are still without a website. The SME Digitisation Report from Lloyds Banking Group also found that a worrying 20% are “deliberately disconnected” from the internet, despite the many benefits a website can have for a business. Read more.
For our Friday Fail we told you about Play.com’s recent glitch, in which users circulated a £15 off voucher with no minimum spend. Lots of customers were delighted after ordering free products, but were let down when Play.com admitted their mistake and cancelled all orders made using the code. Read more.
On Monday, research emerged which revealed that more women would choose a male boss over a female boss. While 59% said they had no preference, 35% of women said they would choose a male boss, with just 6% opting for another female. Read more.
And yesterday, we found out that most Brits prefer people to be dressed smartly for work. Although respondents said shop and bar staff could dress more casually, they said that they would be put off approaching a worker who was dressed scruffily or had facial piercings or tattoos. Read more.