Workplace conflict could mean a downfall of business, research shows that losing an employee can cost up to £30k.
Recognising and acting on issues in the workplace is essential but where do you start? In this post, we detail practical strategies to handle discomfort and arguments when they arise.
Don’t Avoid Workplace Conflict
Workplace conflict is inevitable so don’t shy away from it.
As business owners, it’s our responsibility to deal with issues when they arise and show real leadership skills.
It’s beneficial to spot problems and work to resolve them quickly and swiftly.
Perhaps the most important factor in resolving conflict is to make sure you communicate clearly and concisely.
Moreover, make employees more comfortable in detailing conflict and find a time and place where it’s best suited to discuss matters.
Following on from the last point, listen to both sides and focus on events, not emotions.
Listening intently is key to understanding what exactly happened and making sure your getting sides of the story needed to make an informed decision.
Develop A Plan to Work on Each Conflict
Actively work to try and resolve issues in the workplace by making decisive plans.
This will not only make it more productive to deal with issues but will show that you care about your employees.
Willingness to deal with discomfort or arguments ensures a happier thriving workplace.
Remind Employees of Business Values
Finally, remind your employees of the values your business stands for and the guidelines employees need to follow.
This will help encourage more positive behaviours and allow employees to reflect and think about their actions and what can be done to avoid instances of further conflict.
It’s important to make the workplace an area of co-operation, not competition and conflict.
By following these steps you can ensure that you actively work on delivering happier workplace relationships.