Not happy to carry around two mobiles, MC Massages wanted to manage calls better
About MC Massages
MC Massages Ltd is a private 1-to-1 wellness retreat in Hartlepool. They specialise in calm, appointment-only visits with a full thermal journey (full-spectrum sauna, aromatherapy steam with chromotherapy, three rain showers and hot tub) as well as tailored massage.
The Challenge: Better call management
Owner Justin needed a reliable phone solution that could:
✔ Offer a professional call diverting system for when the team is busy
✔ Provide total flexibility – no more carrying around two mobiles for work and personal calls
✔ Give a more professional look with fewer missed calls and more features
Before becoming a bOnline VoIP customer, Justin was worried about missing calls out of hours. He carried two mobile phones – one for business calls and one for personal – and was struggling to find a good work/life balance.
The Solution: bOnline VoIP for small businesses
Justin signed up to bOnline’s VoIP digital phone system, which now means:
✔ A dedicated business number that ‘looks like’ a landline
✔ Call forwarding and mobile app access, so even if the team is busy no calls are missed
✔ Call greetings that help create the professional look his business deserves
✔ No more relying on mobiles
The Results: No more worries about missed calls
Since getting a bOnline VoIP phone system, Justin hasn’t had to worry about missing important phone calls from clients. He can also access the bOnline app on his smartphone.
✔ More customers – No more missed opportunities due to missed calls
✔ A better work/life balance – Calls are diverted to another team member or a mailbox after hours
✔ A professional brand presence – Customers trust a professional looking “landline”
✔ Cost-effective & hassle-free – A scalable solution that grows alongside his business
What Justin Had to Say
“At MC Massages we’ve built a private 1-to-1 wellness retreat focused on calm, clinical-standard care for every client.
For a long time, all business came through my own mobile. Every call, text or WhatsApp went straight to me, even after trying a second SIM-only phone. We had a basic landline too, but it was rarely answered – we’re hands-on with clients and always prioritising the in-person experience.
The simplicity worked at first: no learning curve, always reachable, and instant follow-up. But the cracks showed – missed calls during treatments, slow voicemail checks and no structure for quick questions from OAPs, Groupon clients, or late arrivals. It blurred work-life boundaries and risked lost bookings.
Switching to bOnline brought real change. Now our 0800 number routes professionally, with a friendly greeting and even a simple IVR – ‘Press 1 for bookings, 2 for OAP offers, 3 for parking and access.’ We can return calls from the business number off-site, maintain after-hours boundaries and still catch urgent issues like mobility queries or reschedules in real time.
It’s made a big difference. Fewer missed calls, faster replies and better balance for me and the team. Our clients, whether they’re local professionals, recovering post-op, seniors or couples, get the calm, responsive service they deserve.”
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