CASE STUDIES
bOnline phone makes working remotely easier than ever for Rackets Kingdom
About Rackets Kingdom
Rackets Kingdom is an official premium authorised stockist for all major racquets, footwear, clothing and accessories brands. This includes companies such as Yonex, Wilson, Babolat, Head, Adidas, Asics, Dunlop, K-swiss and many more. The business also has specialists that can guide customers through choosing the best-suited string for their game.
What the client says
“The bOnline VoIP system has improved the quality of communication multi-fold. I can’t fault the service in any way so far and their prices are excellent.”
- Aneel Z
What we say
"It's been great to see Rackets Kingdom using their new VoIP system to deal with calls remotely. It’s a good opportunity for them to save some serious money going forward while the company grows”.
bOnline: The numbers
12M+
bOnline phone
calls made in 2022
calls made in 2022
50,000+
UK business
customers & climbing
customers & climbing
11,000+
5-star reviews
& counting
& counting
20+
Awards won
since 2020
since 2020
Here's how we made it happen
Step 1:
Rackets Kingdom got in touch and spoke with one of our experts about the problems they were facing. These included the need to work remotely and to avoid any issues with the upcoming landline switch off by 2025.
Step 2:
Our team worked to understand what the business valued, discovering a need to balance good customer service and excellent call quality with very competitive pricing.
Step 3:
A solution was found and a new phone number was chosen the following day. Their new bOnline VoIP systems features include call reporting, call flows, welcome greetings, call diverts, caller ID and hold music with a message.
Call flow setup
Thanks to bOnline’s VoIP system we are now able to divert customer calls to the right member of our team
