Missed calls are a thing of the past for St Nectans Residential Care Home
About St Nectans Residential Care Home
Since 1978, St Nectans has offered a warm, supportive care home environment in the heart of Bexhill-on-Sea. Registered with the Care Quality Commission, they provide trusted services including residential living, short-term respite stays and independent lifestyle options, all designed to ensure dignity, comfort and community for those in their care.
The Challenge: the need for staff to still take calls even when they’re out and about
Owner Gagan needed a digital phone solution that could:
✔ Offer a more professional look and data about the calls made and received
✔ Call recording so families, carers and loved ones can leave messages 24/7
✔ The flexibility for the team to answer calls from anywhere
Before switching to bOnline VoIP, Gagan was just using a landline. But he was worried about missing important calls if the team were busy or in other parts of the building. He also wanted to access data analytics to learn more about his callers and the types of calls the team were getting over time.
The Solution: bOnline VoIP for small businesses
St Nectans upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ Flexibility so calls can be answered from anywhere
✔ Better decision-making about the business, thanks to call analytics data
The Results: Fewer missed calls
Since making the switch to bOnline VoIP, Gagan has really noticed a difference in how his calls are managed:
✔ Increased clients – No more missed opportunities due to missed calls
✔ A professional brand presence – Customers trust a dedicated business line
✔ Cost-effective & hassle-free – A flexible solution designed to expand alongside his business
What Gagan Had to Say
“Our existing analogue phone line meant we were having to keep a paper diary to follow up on calls and enquiries. Also, sometimes calls were missed when the team was elsewhere and it was very hard to keep track of calls we were receiving. We have had a digital line in another business, so felt this was a logical step to take.
We now have a welcome greeting which sounds more professional. Also duty officers can answer the phone calls from anywhere in the building using the mobile app. A VoIP phone system with bOnline offers significantly higher data insights and better analytics which was not possible with traditional landline systems. It’s not expensive either.”
Thinking About Upgrading Your Business Phone?
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