Superior Refrigeration is a busy team of commercial refrigeration maintenance specialists. Having been around for more than 30 years, the business prides itself on excellent customer service and is proud of its outstanding reputation. Engineers work across London and the South East to get commercial fridges and associated equipment up and running at their best.
What the client says
“As more and more calls were coming in, it was obvious that mobile phones just weren’t cutting it. Our VoIP phone system from bOnline has not only saved us substantial money but means we can better deal with customer calls and not worry about missing them.”
What we say
“It was soon clear that the Superior Refrigeration team needed a more effective way of dealing with the high volume of customer callouts. Additionally, they’ve found call diverting to be most useful and have reduced costs along the way. It’s great to be working with them.”
Here’s how we made it happen
Got in touch with us
Superior Refrigeration called and spoke with one of our experts about the challenges they faced. These included the need to better manage the high volume of customer calls they had coming in, as well as avoiding missed calls. Flexibility was key, particularly as the team was often out on jobs.
Bespoke VoIP package created
Calls coming straight through to mobiles was no longer offering the best service to customers. So we worked on finding a VoIP package that offered all the features they needed – including call diverting – at the lowest possible price.
Set up new VoIP system with no down time
A VoIP handset was sent and the team were up and running within 24 hours.
Call flow setup
