Are you a small business owner who's been using the same phone system for years? It might be time to reevaluate your options. Here are six warning signs that your phone system is not right for your small business.
Bad call quality
HD voice calls are the most basic need for any phone system, and if you're not getting them with your current one then it's time to upgrade. You'll be able to make smoother business deals by having high-quality conversations with your employees and customers with some other provider who guarantees HD call quality!
Your phone system isn’t digital
If you are a modern business owner, it's important to stay up-to-date on the latest technology. This is especially true for your phone system. Traditional PSTN phones are being phased out and will soon be replaced by the digital network. If you don't switch now, you may lose your business number when the landline shutdown happens in 2025. Digital systems are futuristic and offer many benefits over traditional PSTN phones. They're more reliable, offer better call quality, and are more flexible. They also allow you to add features like call forwarding and voicemail. If you haven't already, now is the time to switch to a modern business phone system.
You cannot work from everywhere
Small business owners know that every penny counts. One way to save money is by letting employees work remotely. In addition to saving on office rent and supplies, you'll also find that your employees are more productive when they're not stuck in an office all day tied to a desk phone. So if your current phone system doesn't support remote working, it's time for a change.
An up-to-date digital phone system that allows for remote access can make it much easier to stay connected with customers and employees, no matter where they are. You can finally get rid of that old-fashioned landline and take advantage of all the features a digital VoIP phone offers. You'll never have to worry about missing calls or losing business ever again because your system will go wherever you go!
The phone bills keep fluctuating
Perhaps you've noticed that your monthly or yearly phone bill isn't always the same. You may see a fluctuation in the amount you're charged, even if you've agreed to a plan. There can be a few reasons for this.
Firstly, a traditional phone system used to be a significant financial investment for a business, but due to the landline shutdown happening, the costs of using a traditional phone can spiral out of control. Businesses can be expected to be charged maintenance/ hardware upgrade fees from time to time.
Secondly, your usage may vary from month to month. If you go over your allotted national or international minutes, or texts, you may be charged additional fees. Even your phone provider may periodically raise rates or change its fee structure.
If you're frequently experiencing fluctuating phone bills and unexplained additional charges, it's likely time to switch to a new provider. A quality business phone system should be affordable and easy to use, without any hidden fees. It should also offer features that are relevant to your business, such as call forwarding and voicemail.
Difficult to use
When it comes to technology, not everyone is an expert. For some of us, the very thought of having to navigate our way through different settings and menus is enough to send us into a panic. If you're someone who feels this way, then it's important to look for a phone system that you can try before you buy. That way, you'll know for sure whether or not using it will be complicated. There are plenty of phone systems on the market that offer free trials or money-back guarantees, so there's no excuse not to take advantage of them. By doing your research and taking the time to find a system that's right for you, you can ensure that using your new phone will be a breeze.
You keep encountering the same issue
If you've been experiencing the same problem with your phone service provider time after time, it's a clear indication that they're not addressing the root causes. Pursuing this with them is always worth your while. Ask them what they're doing to identify the problem's source. If they can't provide evidence of how the issue is being investigated or addressed, then it's time to start looking for a new provider. There are plenty of other companies out there who will be more than eager to help you with your phone needs. Don't waste your time and money on a company that clearly doesn't have your best interests.
If you're tired of dealing with the issues mentioned above, then it's time to upgrade your phone system. Now instead of trying to fit into an outdated model that doesn't work for today’s business needs - choose one which has been designed specifically by experts who know what makes small-business owners happy!
bOnline specialises in creating custom reasonable phone systems solutions for freelancers, growing businesses and start-ups. We have extensive experience in providing systems tailored specifically toward companies like yours and can save time by giving priority to customer service without sacrificing quality!
Even if you're not an IT pro, our VoIP phone system can be easily self-managed by any small business owner. It’s remote-work friendly with enterprise-grade features that give your company the tools they need in today's competitive marketplace.