How To Choose the Right VoIP Headset For Your Business

November 2, 2023

Deciding the right VoIP (Voice over Internet Protocol) headset for your business is essential for ensuring clear communication and employee productivity. 

At bOnline we offer a wide range of the latest hardware including VoIP phones and headsets to choose from. To help you along, here are some factors to consider:

Type of Headset

Choose between different types of headsets, such as over-ear, on-ear, or in-ear, depending on the preferences and comfort of yourself and your employees.


Make sure that the headset is compatible with your VoIP system and any other communication software your business uses. If you’re not sure, our friendly expert team can help you.

Wired or Wireless

Decide whether you want a wired or wireless (Bluetooth or DECT) headset. Wireless headsets provide more mobility but may require regular charging.

Noise Cancellation

Look for headsets with noise-cancelling features to block out background noise, especially in busy office environments.

Microphone Quality

A high-quality microphone is crucial for clear communication. Again, look for a headset with noise-cancelling microphones to eliminate background noise.

Comfort and Durability

Yourself and your team may wear headsets for extended periods, so it’s worth making sure they’re comfortable and built to last. Adjustable headbands and cushioned ear pads can be more comfortable.

Battery Life (Wireless)

If you opt for wireless headsets, check the battery life. A longer battery life means fewer interruptions for recharging.

Range (Wireless)

For wireless headsets, consider the range they offer. This is especially important if employees need to move around an office, garage or shop space while on calls.

Call Controls

Look for headsets with in-line or on-ear call controls for easy access to functions like mute, volume adjustment, and call answer/end.


Set a budget for your headsets and try to find the best quality within that budget. Remember that investing in quality headsets can lead to better productivity and fewer replacements in the long run.

Warranty and Support

Check for warranty and customer support options. A longer warranty and responsive customer support can be valuable in case of any issues. At bOnline we focus solely on small businesses and start-ups and our customer service team is always on hand if you need us.

User Feedback

Get feedback from employees who will be using the headsets. Their input can help you choose the right model that suits their needs.

Compatibility with Additional Accessories

Consider whether the headsets are compatible with additional accessories like USB adapters or charging stands.

Security and Encryption

If your business handles sensitive information, ensure that the headset complies with security and encryption standards to protect your calls.

Onboarding and Training

Plan for training and onboarding your employees on how to use the chosen headsets effectively to maximise their utility. Again, this is something our team will be only too pleased to help with.

There’s a Whole Range Of VoIP Headsets To Choose From With bOnline

Before making a final decision, it's a good practice to test a few different headset models to see which one best meets the specific needs and preferences of your employees. Consider involving key users in the selection process to ensure that the headsets are well-suited to their day-to-day tasks.

Check out the full range of VoIP phones and headsets we offer.

Fancy a Free VoIP Trial?

Choosing the right VoIP digital phone system isn’t always straightforward. That’s why at bOnline we offer a free 7-day trial with no obligation and no credit card needed. It’s a great way to test out all of the business-friendly features on offer, with nothing to lose.

Get signed up now.


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