How to Manage a VoIP System Remotely

November 30, 2023

The real beauty of VoIP digital phone systems is that they tend to be cloud-based. This means they can be accessed from any internet-connected device, including your smartphone or tablet. Great for working remotely and talking to your customers on the go!

Here are some general things to think about when managing a VoIP system remotely:

Use VoIP System Monitoring

Make sure you’re using monitoring tools that are specifically designed for VoIP systems. These tools can provide insights into call quality, jitter, latency, and other parameters critical for voice communication. This is something our team will be happy to help you with.

Keep Security Measures Up to Date

Check that your VoIP system is secured against potential cyber threats. This includes regularly updating software, using strong authentication mechanisms, and encrypting voice traffic. Virtual Private Networks (VPNs) can also enhance security.

Carry Out Network Monitoring

Use network monitoring tools to keep an eye on the performance of your network. This includes monitoring bandwidth usage, latency, and packet loss. Tools like Nagios, PRTG, or SolarWinds can help. Again, if this is something you’re concerned about, we can help.

Make Sure Firmware and Software Is Regularly Updated

Regularly check for firmware and software updates for your VoIP equipment. Apply updates remotely to ensure that your system is running the latest and most secure versions. With bOnline this is something we can do for you, so one less thing to worry about.

Get Your Backup and Redundancy Sorted

What happens if your VoIP system goes down for some reason? The last thing you want is for customers (or potential customers) to be unable to call you.

Carry out regular backups of your VoIP system configurations and data in case of emergency outage. Ensure that there is redundancy in place, such as backup servers or alternative routes for voice traffic in case of network failures.

Carry Out Remote Training and Maintain Documentation

Provide remote training for every member of your team who will be using your VoIP phone system. Develop and maintain comprehensive documentation for troubleshooting common issues and performing routine tasks that is easily accessible to everyone.

We’ve also recently posted an article here on our website that you might find helpful: How To Train Your Employees To Use VoIP Systems Effectively.

Ready For a 7-day VoIP Trial For Free?

Every VoIP system is slightly different and each pricing package contains different things. Knowing which one would best suit your small business isn’t always easy, which is why you can test out a bOnline digital phone system for free for a whole 7 days.

It’s the perfect way to try out all of the business-friendly features on offer, including call divert, hold music, voicemail, access to call analytics data, video calling, call menus and much more. We won’t ask for your credit card details and there’s no commitment. And with the landline switch off coming along fast, there’s never been a better time to go digital.

Sign up for a free 7-day trial today or feel free to call our friendly expert team on 0203 617 9950.


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