business phone line

How VoIP Has Helped Businesses with Hybrid Working Models

October 7, 2022

If there's one thing the COVID-19 pandemic has shown us, it's that the way we used to work is no longer sustainable. Many businesses had to adapt their working models in order to continue operating during uncertain times. For some businesses, this meant transitioning to a fully remote model. But for others, it meant adopting a hybrid business model that incorporates both remote and in-office work. VoIP has been a big help for businesses making this transition, especially those implementing hybrid working models.

In the UK, more and more businesses are adopting hybrid working models. According to a report, 60% of British SMEs now prefer ‘hybrid’ working. This approach combines elements of remote and office-based work, giving employees greater flexibility and autonomy. While this style of working has many benefits, it also presents challenges for small businesses.

In order to boost productivity and efficiency, small businesses need to invest in technologies that complement hybrid working. For example, cloud-based collaboration tools can help employees stay connected regardless of location, while mobile apps can help field workers stay productive when they're away from the office. By investing in the right technologies like a VoIP phone system, small businesses can make hybrid working work for them. 

How Does VoIP Work?


VOIP, or Voice Over IP, is a type of digital communication that allows users to make voice calls over the internet. Unlike traditional phone lines, VoIP uses the internet to transmit data, which means it can be used with any device that has an internet connection.

In order to make a VoIP call, users need to have a VoIP-enabled phone or software installed on their computer. When making a call, the user's voice is converted into digital data and transmitted over the internet to the recipient. The recipient then converts the digital data back into sound, allowing them to hear the caller's voice. 

How Can Hybrid Business Models Benefit From VoIP Business Phone Systems?

VoIP systems are fantastic for businesses that need to encourage home working or have a remote workforce. By using an internet connection, VoIP can send and receive calls anywhere there is an internet connection. This is a big advantage over traditional phone lines limited to a single location. Home workers can use their VoIP system just as they would if they were in the office, making and receiving calls as normal.

The same goes for employees who are out of the office on business trips or working from client sites. As long as they have an internet connection, they can stay connected to the office phone system. This flexibility is a big boost for productivity as it means employees are not tied to their desks to make and receive calls.

Here are some key reasons why you should choose VoIP for your hybrid working model:

Enhanced Communication

One of the most significant benefits of VoIP is that it can boost communication both internally and externally. VoIP phones are often equipped with features like call queuing, call recording, and voicemail, which can help businesses keep track of customer calls and inquiries. In addition, VoIP phones can be set up to ring multiple phones at once, making it easier for businesses to field customer calls even when they are away from their desk. 

Easy-to-Use Business Phone System

VoIP is also an easy-to-use phone system that does not require any special training and can be used even by people who are not tech-savvy. This means that small business owners can train all their employees to use VoIP to work on a hybrid basis without worrying about missed calls. 

Stay Connected from Anywhere

Working from anywhere has been made possible by VoIP phone systems. Your regular business phone number can be used on any of your VoIP-enabled devices like a smartphone, laptop, digital desk phone, tablet or desktop, whether you're at home or on vacation. 

Encourages Team Bonding

Small businesses should take advantage of VoIP features that can promote teamwork and team building within the organisation. VoIP features such as conference calling, HD video calling and call forwarding make it easy for employees to stay in touch with each other and collaborate on projects. 

By using VoIP features, small businesses can create a virtual office environment where employees can work together more effectively. 

Reduced Phone Bills

VoIP business phones are a great way to save money on your phone bill. VoIP providers offer low-cost plans that can save you up to 50% on your monthly phone bill. VoIP also eliminates long-distance charges and helps to keep your conversations confidential. If you want to level up your hybrid working model game, VoIP is a great technology to stay connected and save money.

Final Verdict: Is It Worth Getting a VoIP Business Phone System?

The VoIP business phone system is the perfect solution for businesses that are looking to move away from traditional landlines and embrace a more modern, hybrid working model. VoIP offers a number of features and benefits that can help your business save money, increase efficiency, and improve communication. If you’re interested in learning more about how VoIP can benefit your hybrid business model, contact us today. We would be happy to discuss our solutions with you and answer any questions you may have.


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