Once your company is established and you're making an income, it’s time to think about expanding.
While many businesses associate growth with higher sales, it is equally important to focus on sustaining or improving the profitability of operations while maintaining strong relationships with customers.
When growing a successful small business it’s really important to look at how you communicate with consumers. This will give you a better insight into what your customers actually need, craft a more effective marketing strategy and maintain exceptional customer service.
The landline switch off over the next couple of years is something that nobody can ignore. Many businesses have incorporated Voice over Internet Protocol (VoIP) as a great way of managing incoming calls from customers, suppliers and stakeholders, even outside office hours. It’s also ideal in mitigating the challenges of the landline switch off, as calls are made over the internet rather than using a traditional landline.
What is VoIP?
VoIP converts audio signals retrieved from a call into digital data which is transmitted over an IP network, such as fibre or broadband data connections.
Who uses VoIP?
VoIP is used by a wide range of individuals and organisations across various industries.
Many growing businesses use VoIP for its cost-effective communication solutions, scalability, and integration with other business systems.
VoIP has also become popular amongst remote workers, allowing them to make and receive calls using their internet connection, regardless of their location. Additionally, businesses use VoIP for international calls due to its cost advantages over traditional long-distance phone service. See for yourself with our affordable international calling rates.
How can VoIP help grow my business?
By using a VoIP phone to manage your incoming and outgoing calls, you can seriously reduce your telecommunications expenses, leading to cost savings that can be reinvested into other areas of the business.
VoIP systems are also highly scalable. Whether your business is expanding or downsizing, VoIP makes it simple to adapt the phone system to match the organisation's size and requirements. Furthermore, VoIP enables employees to make and receive calls from anywhere with an internet connection. This flexibility allows businesses to implement remote work policies, enhancing employee productivity and collaboration. Employees can use their office extension on their smartphones, laptops, or other internet-connected devices, ensuring seamless communication regardless of location.
Then you’ve got all the business-friendly features like call analytics and reporting that can provide valuable insights into call volumes, wait times, and customer interaction. This in turn helps you become more customer-focused by optimising your customer reports and improving customer satisfaction. See the range of features bOnline VoIP systems offer.
Finally, VoIP allows you to do business from anywhere in the world (as long as you have a stable internet connection). Businesses can establish virtual phone numbers in different countries, making it easier for international customers to contact them. This expansion of reach can open up new markets and opportunities for business growth.
Looking to set up VoIP for your business?
During your trial you can access your own online dashboard, where you can test out the functionalities at your own pace. Once your trial period ends, you can easily sign up for a monthly package online if you choose to continue.
Setting up your VoIP system is hassle-free at bOnline, as our team handles it all remotely without the need to visit your home or workplace. There’s no technical experience needed by you either, and you'll be up and running within 24-48 hours with no downtime.
If you would like to chat to our team about any aspect of VoIP and the services we offer, feel free to call us on 0808 258 9371. You may also want to browse our help section.