Digital phone line

Role of a digital phone system in the growth of small businesses

February 4, 2022

The COVID-19 pandemic made us all go through some difficult times. The worst impacted of all were small businesses owners. However, some entrepreneurs transformed their business models and adapted a digital way of working to survive this disaster! The bright side to the pandemic is that it has given us a wake-up call about how important communication and information technologies are in today's world. Digital tools allow businesses to not only survive but thrive during times of crisis like this one!

Companies today have a lot of different needs when it comes to communication. They need access and features that will allow them to work from anywhere. Advanced telecoms technology is essential as you need a cutting-edge business phone line for your success. A digital VoIP(Voice over Internet Protocol) system will ensure that you stay ahead of the rest of the industry, and will help you reach greater heights!

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Here's how VoIP can help your small business grow

1. Get better customer support and track complaints

Customers expect a high-quality experience when they contact your business and you can provide this by using an integrated cloud phone system. The best office phone features are all in one place. The diverse range of features in a VoIP phone, including HD audio and video call support, call recording, CRM integration, personalised greetings for voice mail service or set call queues and auto-attendants are all available through the same interface on your computer screen as well as via mobile devices. Such that it's easy for customers to get in touch no matter how many enquiries come at you!

2. Scalability

The traditional landline phone system is a thing of the past. Whether you're looking to expand or start fresh, what used to be straightforward has become increasingly difficult with all these advancements in technology! VoIP phones allow you and your employees access anywhere they need it without waiting on hold for the elaborate installation of hardware. A small business owner can take their company anywhere with a VoIP system. All you'll need is an internet connection and the right device!

3. Get crystal clear voice quality on every call, even when you are on the go

VoIP technology offers many benefits, such as exceptional quality of calls giving users clarity. This calling process takes place by conversion of voice packets into data so they can be passed over through the internet to reach their destination with ease and accuracy!

The ability to communicate and collaborate remotely is a key factor when it comes time for your business's growth. That’s why being connected with the company phone system via mobile phones, tablets or laptops ensures great flexibility.

4. A cost-effective holistic phone system

You don't want to get caught up in the upfront costs of a business phone system, but you also need one that will last for years. Make sure your investment is worth it by looking at monthly fees and long-term maintenance costs before signing on any dotted lines!

VoIP benefits companies by reducing their costs of international and local calls. There's no need for physical infrastructure with this system, which means that it is highly cost-effective in addition to being easy on the environment too!

The VoIP system is an affordable and comprehensive option for business owners for all their communication needs. The package includes national or international audio/ video HD calls, call queues that can be set up according to your preference as well customised greetings available at no extra cost!

Final word

VoIP phones are an excellent way to improve your productivity and customer experience. It can play a key role in the growth of your small business.

bOnline’s cloud business phone is the perfect solution for SMEs looking to cut costs without sacrificing quality or features. This VoIP phone has everything you need at a fraction of the cost of traditional hardware phones. To see how much money you could save, try for free today, who will happily answer all your questions about this affordable VoIP phone package deal!


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