VoIP vs Traditional Landline: Which Is Right for Your Business?

November 3, 2023

Choosing between VoIP (Voice over Internet Protocol) and traditional landline phone systems for your business depends on various factors and your specific needs. However, bear in mind that with the landline switch-off coming in 2025, you’ll soon have your decision made for you!

To help, we’ve put together a quick list of things to consider. 


VoIP: VoIP systems are often more cost-effective, as they use your existing internet connection, reducing the need for additional infrastructure. Long-distance and international calls are typically cheaper with VoIP.

Traditional Landline: Landline systems may involve higher upfront costs for equipment and installation, and long-distance or international calls can be more expensive.

Flexibility and Scalability

VoIP: VoIP systems are highly scalable and can easily adapt to the changing needs of your business. They are well-suited for businesses with remote employees or multiple locations.

Traditional Landline: Landline systems can be less flexible and may require additional physical lines or extensions as your business grows.


VoIP: VoIP systems offer a wide range of features, such as voicemail to email, call forwarding, call recording, and integration with other business applications. Many of these features are often included or available at a lower cost.

Traditional Landline: Landline systems may offer basic features, but advanced features can come at an additional cost.


VoIP: VoIP reliability depends on the quality of your internet connection. If your internet goes down, so does your phone service. However, many VoIP providers have redundancy measures in place to minimise downtime.

Traditional Landline: Landlines are generally more reliable during power outages and disasters, as they do not rely on the internet.

Call Quality

VoIP: Call quality can vary depending on your internet connection's stability and speed. In most cases, the quality is much better than with traditional landlines.

Traditional Landline: Landlines provide consistent call quality, but technology may be limited in terms of high-definition audio or video conferencing.


VoIP: VoIP systems can be used on mobile devices and laptops, making them ideal for remote work and employees on the go.

Traditional Landline: Landline systems are less portable and usually tied to a specific location.


VoIP: VoIP systems can easily integrate with other business applications, like CRM software and email, enhancing productivity and efficiency.

Traditional Landline: Integrating traditional landline systems with other software can be more challenging.

Ready for a free 7-day VoIP trial?

Ultimately, the decision between VoIP and traditional landline depends on your business's unique needs, budget, and technical infrastructure. Many businesses today are opting for VoIP due to its cost-efficiency, flexibility, and feature-rich capabilities, plus it protects from the landline switch-off.

To help you decide if VoIP is right for you, we offer a free 7-day trial so you can test out all the great money and time-saving features on offer. There’s no credit card needed and no obligation.

Sign up now.


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