October 23, 2023

The term CRM stands for Customer Relationship Management and is basically a tool used by businesses to manage customer relationships. The software helps to track and monitor the organisation's relationships between customers, suppliers, and colleagues. It is designed to supply insight and give owners a holistic view of the brand's relationships in different departments and over time.

How Can My Business Benefit From Using a CRM?

We understand your customers are one of the most valued assets of your business. That’s why gaining a better understanding of your consumers through CRM systems will help increase efficiency throughout different departments. Traditionally CRM software has assisted sales and marketing teams by making forecasts and sales pipelines more accurate, but its impact is not limited to these areas. Teams such as customer service, and HR can also use CRM insights to more efficiently connect with customer’s concerns, or accelerate the internal recruitment process. Having one central location for your business to access these insights allows you and your business to make more meaningful relationships with your consumers.

Why Choose a Cloud-Based CRM System?

CRM systems are evolving and moving to a cloud-based system. This comes with many new benefits including easy installation, automated software updates, and increased flexibility as consumers are now able to use the system from any device. Traditional CRM systems are more of a hassle when it comes to setup and installation, and often include a high initial capital investment. These older systems are also tied to specific location and device, preventing customers from using the tool outside of the office.

bOnline VoIP digital phone systems are cloud-based too

Landlines will become obsolete by 2025 due to the landline switch off. So businesses across the country are turning to cloud-based VoIP phone systems like ours instead.

The beauty of cloud-based VoIP is that you can literally work from anywhere that has a stable (preferably fibre) internet connection. This is great for remote working on the go. It also means that as your business grows, you simply add new staff members to your dashboard - no extra hassle or cost. 

Start a Free Trial Today!

We understand it can be overwhelming choosing the right system for you and your business. 

That’s why bOnline offers a free 7-day trial, allowing you to test out all the cutting-edge VoIP features on offer without the commitment. You’ve really got nothing to lose.

Don’t forget, you’re also welcome to call our friendly expert team if you need us, on 0203 617 9950.


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