bOnline
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Frustrated with XLN? You Deserve Better.

bOnline is rated Excellent on Trustpilot by 14,580+ UK small businesses. Transparent pricing, exceptional support, and a 2-minute setup. No hidden fees. No contract traps. Just honest, reliable service that puts your business first.

Try bOnline Free Call 020 3697 4169

2-minute setup
No card required
Best Small Business VoIP Provider
bOnline awards home
2025 Winner

Best VoIP for Small Business

Trusted by 50,000+ UK businesses

£7
per user/month
0
hidden fees

XLN vs. bOnline – from customer reviews

Don’t just take our word for it, here’s what customers are saying on Trustpilot reviews.

What Matters Most XLN (Based on Customer Reviews) bOnline
Pricing Transparency Hidden fees, random add-on charges, frequent price hikes Clear pricing, no surprises, price match guarantee
Customer Support Long hold times (1+ hours), callback promises, ignored complaints 90% of customers praise helpful, responsive support
Contract Terms Impossible to cancel, £800 exit fees, feeling trapped 12-24 month contracts, fair & flexible terms
Service Reliability Frequent disruptions, downtime affecting operations 100% reliable, only 5mins outage since Jan-2024
Setup & Onboarding Complicated installation, long delays, poor communication 2-minute setup, onboarding assist, no interruption
Problem Resolution Issues unresolved for weeks or months Fast resolution. Same day VoIP fault repair

Fact check: Every claim above is supported by actual customer reviews from Trustpilot.

If You’re an XLN Customer, This Probably Sounds Familiar…

Hundreds of small business owners have shared their frustrations with XLN on Trustpilot. Here’s what they’re saying:

Hidden charges and billing nightmares

Services added to your bill without consent, unexpected fees, mid-contract price increases you never agreed to.

“Having to check every single detail of my bill as XLN repeatedly added services such as ‘Complete Care’ and ‘Business Assurance’ to my account without my consent.”
— XLN Customer Review

Customer service that doesn’t care

Long hold times, unreturned calls, complaints that go nowhere, staff who can’t or won’t help.

“Total lack of effective response and no feedback given when it had been promised. My new telephone line has been installed a month and has not worked yet.”
— XLN Customer Review

Feeling trapped in unfair contracts

Exorbitant early termination fees, difficult cancellation processes, misleading sales tactics.

“XLN operates with dishonest, unethical tactics… They mislead small businesses, lock them in, and penalise them for leaving.”
— XLN Customer Review

Service disruptions that cost you money

Downtime, installation problems, technical issues that take weeks or months to resolve.

“STAY WELL AWAY! They promised a seamless transition but my business was without telephones for 4 days which cost us £2000/£2500 in lost revenue.”
— XLN Customer Review

You’re not alone. And you don’t have to put up with it anymore.

Thousands of UK small businesses have already made the switch to bOnline—a provider that actually delivers on its promises.

Real Stories from Small Businesses Who Made the Switch

Don’t just take our word for it. Here’s what UK small business owners say about bOnline.

“bOnline………a breath of fresh air. It’s nice to have a company that listens and cares about the customer. My last supplier, XLN, doesn’t compare.”


Nigel P.
Nap Clothing Ltd.

“I had an absolutely wonderful experience with Seline Thomas! She was incredibly helpful, attentive, and went above and beyond to assist me. Her professionalism and positive attitude made everything so much easier and stress-free.”


bOnline Customer

Trustpilot Review

“When trying to sort out our business internet we contacted our current provider several times and never received a call back. Faqeer at bOnline was completely different, he kept us informed about the whole change over and when we had a minor issue he was straight on the phone and dealt with the issue straight away.”


bOnline Customer
Trustpilot Review

“Fast and easy to get started. I tried for weeks to get a landline number with a major provider, but with bOnline, I was making calls in 30 mins!”


Matt G.
Your Best Doctor Ltd.

“Can’t praise bOnline enough! Great service and support, never had a dropout at all!”


bOnline Customer
Trustpilot Review

“I had a really good experience with bOnline. My contract renewal was handled smoothly, and to my surprise, the new contract came at a cheaper rate than before. The whole process was straightforward, and I appreciated the clear communication.”


bOnline Customer
Trustpilot Review

Simple Pricing. No Surprises. Ever.

What you see is what you pay. No hidden fees. No surprise charges.

Starter
only
£
7
.00
/user/mo
Digital phone line & number
Unlimited inbound calls
100 outbound landline minutes
40+ calling features
Unlimited Calling
£13.95
only
£
9
.95
/user/month
Digital phone line & number
Unlimited inbound calls
Unlimited UK landline & mobile calls*
45+ calling features
Unlimited Calling Plus
only
£
15
.50
/user/mo
Digital phone line & number
Unlimited inbound calls
Unlimited UK landline & mobile calls
45+ calling features
Included desk phone

Try for Free Call 020 3697 4169

Your Questions, Answered

We know you might have concerns after your experience with XLN. Here are honest answers.

Will I be locked into a long-term contract like I was with XLN?
faq arrow

No. We offer flexible terms with no long-term commitment required. You can scale up or down as your business needs change, and we won’t trap you with exorbitant exit fees or misleading contract terms.

Can I keep my existing phone number when I switch from XLN?
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Absolutely. We’ll transfer your current number with zero service interruption. Most transfers from XLN complete within 3-5 business days, and you’ll stay connected throughout the entire process.

Will there be unexpected charges on my bill like there were with XLN?
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Never. We will never add services to your account without your explicit consent. Your bill will reflect exactly what you’ve agreed to, with no surprises, no hidden fees, and no deceptive ‘opt-out’ services.

How quickly can you resolve issues if something goes wrong?
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Our customers consistently praise our quick problem resolution—20.8% of recent reviews specifically highlight this. Many issues are resolved the same day, often within minutes or hours.

Is the 2-minute setup really that easy, or is it marketing hype?
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It’s genuinely that easy. No engineers, no complex installation, no business disruption. Customers consistently report being up and running in minutes.

Ready to Leave XLN Frustrations Behind?

Join 50,000 UK small businesses who trust bOnline for reliable, honest, and award-winning service.

Transparent pricing with no hidden fees

Rock-solid reliability with no downtime

Fair, flexible terms with no long-term commitment

90% of customers praise helpful, responsive support

Quick problem resolution—issues often fixed same day

2-minute setup that keeps your number with zero interruption

Limited Time Offer

Get 50% off for 6 months on all Small Business Big Bundles

Try bOnline Free Call 020 3697 4169