bOnline

200+ CRM Integrations

bOnline VoIP seamlessly integrates with over 200 CRM and ERP applications, with more being added all the time. Whether you’re using Windows, Mac or a tablet, we’ve got you covered.

Try bOnline for free Call 0203 697 4166

What CRM integration means for your business

  • Click-to-call: from your CRM with a single click.
  • Caller recognition: match incoming numbers with CRM records.
  • Caller pop-ups: customer details when they call.
  • Call logging: directly in the caller’s CRM activity history.

Popular CRMs we integrate with:

  • Customer Support: Zendesk, Intercom, Freshservice
  • Sales & Marketing: Hubspot, Salesforce, Outreach, Pipedrive
  • Business Management: QuickBooks, Insightly
  • Industry-Specific: Lightspeed (Retail), SugarCRM

Who benefits from CRM integration?

Our CRM integration is perfect for small business heroes who want to save time and build better customer relationships. If your business relies on customer interactions, it’s a game-changer.

Here’s how different industries use it:

  • Sales & support teams: personalise conversations and track interactions seamlessly.
  • Healthcare & estate agents: view caller data instantly to provide better, faster service.
  • Restaurants & hospitality: manage bookings, preferences, and follow-ups effortlessly.
  • E-commerce & IT services: streamline interactions and keep your team in sync.
  • Consulting firms: simplify follow-ups and track activity in one place.

For small businesses, having customer details pop up when someone calls isn’t just convenient – it’s essential for efficiency and delivering standout service.

Helping your small business succeed
with VoIP needn’t be a big ordeal.


We make it so easy.
Setup in just 2 mins and
keep your phone number with
no interruption.


It’s smart with you in mind.
45+ intuitive features
you’ll feel tech-savvy even
if you’re not.


You can rely on us.
Award-winning support with
rock-solid reliability that
guarantees no downtime.


Our prices are fair.
Simple pricing with no surprises
and a price match guarantee
for peace of mind.

What our small business heroes have to say

“We use Salesforce CRM and previously I couldn’t use my personal number to integrate with Salesforce. That was my light bulb moment where I wanted a VoIP system that’s CRM friendly.”

Srinivasa R
Founder of Eminence VSP Ltd

“Remote working, cheap call costs, flexibility and connectivity to other platforms like CRM mean the phone is no longer a standalone device. It’s now part of an integrated communication network.

Chris F
Founder, Tank Express

“Integration with our CRM has made things so much quicker and easier when customers call.”

Fatuma G
Founder, Footcare Diabetes

“It has allowed our clients to make immediate contact whether they are new or existing to our business. In addition, the flexibility to be in control of our own phone call activity has made a big difference.

Pete N
Founder, Marchford Ltd

“I always had a poor connection and using my personal mobile wasn’t very professional. I looked to use Ring Central but the customer service was incredibly poor so I reached out to bOnline.”

Zoe S
Founder, Connectus Recruitment

Frequently asked questions

How do I set up CRM integration?
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The good news is that it’s so easy to do! Just log into your online dashboard and get started. 

What other features do I get with bOnline?
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All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.

Trusted & loved by 50,000 UK small businesses