bOnline

Changing your business hours

It’s so easy to set up and change your business hours with your bOnline VoIP digital phone system. Here’s how to do it.

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What is setting your business hours?

Setting up your business hours is a smart way to manage customer expectations and make sure calls are routed effectively. With a bOnline digital phone system, you can define specific hours when calls are answered directly and set up automated responses for the times when you’re closed. This means customers will know exactly when they can reach someone live, and after hours they can hear a customised message, leave a voicemail, or even be redirected to an emergency line if needed.

Another benefit of using a bOnline digital phone system for business hours is the flexibility it brings. You can easily adjust hours for holidays, special events or unexpected closures. It’s simply a case of logging into the online dashboard and updating the settings. You can also set different hours by team, so customer support, sales, and technical assistance can each have tailored availability. It’s a simple way of giving your business a professional look, showing customers that you’re organised and available when they want to get in touch.

Which businesses are most likely to find changing business hours useful?

Businesses that have opening hours that tend to vary might this feature really handy. Restaurants and shops are good examples, particularly around seasonal changes, holidays or special events. Being able to quickly update their business hours helps them stay connected with customers and avoid missed calls. For instance, a restaurant might close early for a private event – by updating their business hours on their VoIP system, they can let customers know straight away without needing to call several times.

Service-based businesses like law firms, consulting agencies and call centres also benefit from being able to set their business hours. These businesses might offer after-hours support or emergency services, and adjusting phone hours can direct clients to the right place based on the time of day. It’s especially helpful for those with a number of different teams, as each team can have customised availability, improving client experience and making sure callers reach the right person.

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What our small business heroes have to say

“It’s reduced the amount of time I spend calling leads, given me back more time with my family, and in the longer term I hope to be able to reduce my ad spend.”

Simon T
Founder of Senshi Ryu Martial Arts

“Menu options and the out of hours settings are definitely most used for us.”

Lewis H
Director, Rave IO Studios Limited

“I think we certainly come across as more professional. We have the landline along with the voicemails and business hours. Having a mobile number only on your socials and website doesn’t look professional in my opinion.”

Paul S
Founder, Shutter Pro Ltd

“The features provided by bOnline’s phone service have been instrumental in optimising our communication processes. The ability to set business opening hours has been especially valuable.”

Kelly R
Founder, My Joy Toys

“Our previous phone system was overly complex and not user-orientated. bOnline is totally different. It’s so easy to do everything yourself online.”

Jeremy Y
Founder, Featherstone Young Architects

Frequently asked questions

How do I set up and change my business hours?
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It’s so quick and easy when – just log into your dashboard! You might find our guide on how to set up your business hours useful.

I can't remember my log on details. What should I do?
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No worries. Simply get in touch with our team who will be happy to help you.

Do I have to set my business hours?
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Your bOnline digital phone system can be tailored to suit your business. That’s the beauty of it!

Many find setting business hours really useful but it’s entirely up to you!

Do I have to pay extra to set up or change my business hours?
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No. It comes as one of the 45+ business-friendly features we offer in your monthly payment plan.

What other features do I get with bOnline?
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All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.

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