bOnline

SYSTEM STATUSES AND PLANNED MAINTENANCE

Welcome to the bOnline status page. Here, you will find real-time information about the status of our services.

VoIP Phone Telephony:

Telecoms Connectivity:

VoIP Phone Systems:

MYbOnline Customer Portal:

Planned maintenance:

Upcoming:
System Maintenance – 03/03/23 [COMPLETE]

Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.

Upgrade window:

Sunday 03 Mar 24:00 – 05:00 BST

Impacted services during the maintenance window:

  • bOnline phone telephony (Mobile/Desktop apps and IP Phones)
  • MYbOnline account holder dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.

 

Known incidents:

bOnline phone (VoIP) telephony: 02/04/2024 – Resolved

The intermittent issue that may have affected incoming calls yesterday is now resolved.
We’re apologise for the inconvenience.

Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.

If you use a VoIP handset, please switch it OFF and back ON.

Impacted services during the maintenance window:

  • bOnline phone telephony (Mobile/Desktop apps and IP Phones)
  • MYbOnline account holder dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.