bOnline
Setting up call queues to create the ideal call flow couldn’t be easier. And why not choose some interesting hold music that reflects your brand too? Let’s take a look at how.
A call flow is basically a road map that shows how calls will be handled from the moment the caller rings your business to the moment they hang up. They can be set up and adjusted over time, and are ideal for handling higher call volumes, out-of-hours calls, or calls that always need to be routed to a specific person/team.
You can set up call queuing as part of your call flow. Call queues are great because they mean multiple callers can wait in line to be served. First, they will hear a professional greeting while it rings to all available users. You can record the call greeting yourself, as well as the hold music your callers will listen to while they wait.
Call queuing can be useful if your business gets a lot of customers trying to get in touch by phone every day. Customer service teams, hairdressers, car garages, tradespeople, and restaurants are all good examples.
Call queuing makes it easier for businesses like yours to handle busy times by organising callers in a queue. This means fewer worries about missing any calls or leaving customers frustrated. You can also use call queuing to manage lots of requests at once without overwhelming your team, helping to keep everything running smoothly. And of course, more customers getting through can boost your bottom line and strengthen your reputation, too.
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“We tend to get a lot of calls on a Monday morning, sometimes way more than we could previously handle all at once. Call queuing and hold music has really helped us answer more calls as they come in.”
Jane S
Founder & CEO of Own Your Success
“We use the hold music feature a lot and like to change it up regularly. Christmas tunes in December is a particular favourite!”
Ammar Mushtaq
Founder, Mortgages Through Ammar
“Setting up call queuing means that calls are always efficiently handled during our working hours, even when we’re really busy. Overall, bOnline’s phone service has enabled us to improve our customer experience which is something we’re constantly working on.”
Gordon R.
Chartered Surveyor
“As a team of two, it’s sometimes so hard to keep up with all the calls coming in. We were finding the callers were getting annoyed and giving up, which was costing us money. Call queuing has proved to be a godsend.”
Teana L
Founder, The Naughty Badger Bistro
“I like how it’s so easy to refresh the hold music to something else when needed. It helps reflect our branding too.”
Karl B
Founder, Kodebaron
We know choosing the right digital phone system can be a big decision, that’s why we offer a free 7-day trial with no commitment.
Setting up a call flow couldn’t be easier! It’s simply a case of logging into your bOnline dashboard and following the steps in our guide: How to Set Up a Simple Call Flow.
Again, so easy! Just log on to your online dashboard – we’ve put together this handy webpage to help: How to Set Up a Call Queue Call Flow
Fancy giving your callers something fun and funky to listen to? Maybe a tune that shows off your brand in some way? Here’s how.
Advanced call flows are great for when call handling becomes a little more complex!
Check out our handy video guide.
Nope! Call flow management, hold music and setting up your call queuing all come as part of your monthly subscription with nothing more to pay.
Need to log on to your bOnline dashboard but can’t remember your details?
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