London HQ
bOnline Ltd.
Terminal House
52 Grosvenor Gardens
London,
SW1W 0AU
United Kingdom
Contact our award-winning team. We’re just a click away and always here to help!
Need help? Visit help.bonline.com for quick, easy-to-follow guides, FAQs, and videos on call forwarding, diverts, password resets, and more — everything you need in one place.
Want even faster support? Our live chat team is ready to assist you in a few minutes. Use the chat widget on this page or log in to your my.bonline.com account.
You can pay your bOnline invoice by logging into the MYbOnline portal and selecting the “Billing” section to make a payment. You can also track the status of your payments through the order tracker page for added convenience. Read more
If you’ve forgotten your MYbOnline login password, you can reset it through the “Forgot Password” link in the login portal. A password reset email will guide you through the process. Read more
If you’ve forgotten your bOnline mobile app login PIN, you can reset it through the app’s “Forgot PIN” feature. This will prompt you to create a new PIN for secure access. Read more
You can easily set up custom welcome and closed greetings for your business to greet callers during business hours or when your office is closed. Follow the steps to configure these greetings based on your preferences. Read more
You can easily set up call forwarding in both the bOnline desktop and mobile apps by configuring your call forwarding rules. These rules allow you to forward calls to another number, voicemail, or a group of contacts. You can also set specific conditions such as forwarding calls during busy hours or when unanswered. Read more here and here.
You can configure personalised voicemail greetings and select hold music to enhance the caller experience. These settings can be adjusted directly from your MYbOnline portal. Read more
Advanced call flows allow you to route calls based on specific conditions like business hours or agent availability. This ensures that calls are efficiently directed to the appropriate team or department. Read more
To enable international calling, you can add the international calling feature from the MYbOnline portal. This allows you to make seamless calls to international numbers. Read more
Adding a new user is simple and can be done directly through the MYbOnline portal by entering the new user’s information. This feature helps expand your team’s communication capabilities. Read more
The MYbOnline shop allows you to easily browse and purchase bOnline products through your account portal. It’s a convenient way to manage and add services as needed. Read more
You can track the status of your orders and view details of purchased products within the MYbOnline portal. This feature helps you stay informed about delivery timelines and order updates. Read more
bOnline Ltd.
Terminal House
52 Grosvenor Gardens
London,
SW1W 0AU
United Kingdom
bOnline Ltd.
Office 101, 99 Stadium on Main
Main Road Claremont
Cape Town, 7708
South Africa
bOnline Returns
1 First Avenue, Maybrook Business Park
Winworth, Birmingham
B76 1BA, United Kingdom
How to return my bOnline router
“I didn’t like using my personal mobile phone number for my business, and I don’t have unlimited data either. bOnline has been the perfect solution”
“Before switching to bOnline we ran an office with an Administration Secretary. Having a bOnline account enabled me to close the office an work virtually.”
“bOnline… a breath of fresh air. It’s nice to have a company that listens and cares about the customer. My last supplier, XLN, doesn’t compare”
“bOnline is my second or third different VoIP provider. Their support is excellent and the dashboard is very intuitive. I can’t recommend them highly enough”