bOnline

CONTACT US

Contact our award-winning team. We’re just a click away and always here to help!

Need help? Visit help.bonline.com for quick, easy-to-follow guides, FAQs, and videos on call forwarding, diverts, password resets, and more — everything you need in one place.

Want even faster support? Our live chat team is ready to assist you in a few minutes. Use the chat widget on this page or log in to your my.bonline.com account.

VISIT HELP CENTRE Call 020 3617 9950

Frequently asked questions

How can I pay my bOnline invoice?
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You can pay your bOnline invoice by logging into the MYbOnline portal and selecting the “Billing” section to make a payment. You can also track the status of your payments through the order tracker page for added convenience. Read more

What should I do if I forgot my MYbOnline password?
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If you’ve forgotten your MYbOnline login password, you can reset it through the “Forgot Password” link in the login portal. A password reset email will guide you through the process. Read more

What should I do if I forgot my bOnline app login PIN?
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If you’ve forgotten your bOnline mobile app login PIN, you can reset it through the app’s “Forgot PIN” feature. This will prompt you to create a new PIN for secure access. Read more

How do I create greetings for my bOnline phone system?
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You can easily set up custom welcome and closed greetings for your business to greet callers during business hours or when your office is closed. Follow the steps to configure these greetings based on your preferences. Read more

How do I create call forwarding rules in the bOnline apps?
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You can easily set up call forwarding in both the bOnline desktop and mobile apps by configuring your call forwarding rules. These rules allow you to forward calls to another number, voicemail, or a group of contacts. You can also set specific conditions such as forwarding calls during busy hours or when unanswered. Read more here and here.

How can I set up voicemail on the MYbOnline portal?
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You can configure personalised voicemail greetings and select hold music to enhance the caller experience. These settings can be adjusted directly from your MYbOnline portal. Read more

How do I manage notification settings in the bOnline apps?
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You can customise notification settings on the bOnline desktop app to manage alerts for incoming calls, messages, and voicemails. In the mobile app, advanced settings allow you to adjust call handling preferences, notifications, and more for optimal performance. Read more here and here.

How do I configure advanced call flows in my bOnline system?
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Advanced call flows allow you to route calls based on specific conditions like business hours or agent availability. This ensures that calls are efficiently directed to the appropriate team or department. Read more

How do I set up the international calling add-on with bOnline?
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To enable international calling, you can add the international calling feature from the MYbOnline portal. This allows you to make seamless calls to international numbers. Read more

How can I add a new user in the MYbOnline portal?
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Adding a new user is simple and can be done directly through the MYbOnline portal by entering the new user’s information. This feature helps expand your team’s communication capabilities. Read more

How do I use the MYbOnline shop to buy bOnline products?
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The MYbOnline shop allows you to easily browse and purchase bOnline products through your account portal. It’s a convenient way to manage and add services as needed. Read more

How can I track my orders in the MYbOnline portal?
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You can track the status of your orders and view details of purchased products within the MYbOnline portal. This feature helps you stay informed about delivery timelines and order updates. Read more

Our offices

London HQ

bOnline Ltd.

Terminal House

52 Grosvenor Gardens

London,

SW1W 0AU

United Kingdom

Cape Town

bOnline Ltd.

Office 101, 99 Stadium on Main

Main Road Claremont

Cape Town, 7708

South Africa

 

Router returns address

bOnline Returns

1 First Avenue, Maybrook Business Park

Winworth, Birmingham

B76 1BA, United Kingdom

 

How to return my bOnline router

What our small business heroes have to say

“I didn’t like using my personal mobile phone number for my business, and I don’t have unlimited data either. bOnline has been the perfect solution”

 

Alina Z, Founder – Breakfast International

Before switching to bOnline we ran an office with an Administration Secretary. Having a bOnline account enabled me to close the office an work virtually.”

 

Andrew D, Director – Naval & Military Bible Society

“bOnline… a breath of fresh air. It’s nice to have a company that listens and cares about the customer. My last supplier, XLN, doesn’t compare”

Nigel P, Founder, Nap Clothing

“bOnline is my second or third different VoIP provider. Their support is excellent and the dashboard is very intuitive. I can’t recommend them highly enough”

Ashley C, Founder – Dreamamed Clinic