bOnline

Call divert

It’s so easy to set up call divert with your bOnline VoIP digital phone system. Let’s see how.

Try bOnline for free Call 0203 697 4166

What is call divert?

Call divert, also known as call forwarding, is a handy feature that means you can send incoming calls to a different number or device. So, if you’re out of the office or just need some uninterrupted time to focus, you can have your calls redirected to another member of your team, your mobile or even your voicemail. This way, important calls don’t get missed, and you’re still able to maintain a smooth workflow, whether you’re at your desk or on the go.

What’s great about call divert with your bOnline phone system is the level of customisation it offers. You can choose to forward calls all the time, only when you’re busy, or just if you don’t answer after a certain number of rings. You can even set up conditional forwards, like forwarding only during specific hours or for certain callers. This flexibility means you stay connected in the way that works best for you and your work style!

Which businesses are most likely to find call divert useful?

Call divert is a brilliant tool for businesses that heavily rely on customer communication, like healthcare providers, retailers and businesses that provide a service. For instance, shops and restaurants use call divert to make sure customer inquiries or reservations get through, even if the main line is busy or the team is dealing with clients in the store. Healthcare providers also find it super useful because calls from patients or clients can be directed to the right person or team, offering timely support and cutting the risk of missed calls during busy times.

Remote or mobile teams, like sales departments and field service providers, also benefit hugely from call divert. If team members are often out of the office or working in different locations, calls can be forwarded directly to their mobiles or remote devices. This flexibility means they can keep up with important client calls without being tied to a desk, which makes a big difference in maintaining responsiveness and improving customer satisfaction when out and about.

Helping your small business succeed
with VoIP needn’t be a big ordeal.


We make it so easy.
Setup in just 2 mins and
keep your phone number with
no interruption.


It’s smart with you in mind.
45+ intuitive features
you’ll feel tech-savvy even
if you’re not.


You can rely on us.
Award-winning support with
rock-solid reliability that
guarantees no downtime.


Our prices are fair.
Simple pricing with no surprises
and a price match guarantee
for peace of mind.

What our small business heroes have to say

“Managing my phone divert can easily be done via the cloud interface. The ability to take calls via the mobile app is also an important factor and means I can make and receive calls whilst away from the office.”

Gary S
Founder of Invotech

The option to divert to mobiles and switch off diversion if required is fantastic.

Neal B
Founder, Stolz Ltd

“With a bOnline VoIP system you can divert calls to your mobile easily without having to pay extra. This wasn’t the case with my previous provider.”

Charles W
Founder, Miraquel

We now have a much more efficient system, where our calls are redirected from my mobile through to the bOnline office phone. It gives me the chance to intercept certain calls which is really helpful.

Dan T
Founder, Dan Thomas Engineering

“bOnline allows me to receive calls simultaneously on my landline and mobile, but also to divert calls to various other people, helping me run my business more efficiently.”

Marius B
Founder, Newmarket Executive Travel

Frequently asked questions

How do I set up call divert?
faq arrow

The good news is that it’s so easy to do! Just log into your online dashboard and get started. Need some help? See our helpful guide on creating a temporary call divert.

How does call divert work on my mobile app?
faq arrow

Want to set up call forwarding using your bOnline mobile app? Here’s how.

How does call divert work on my desktop app?
faq arrow

Ready to set up call forwarding using your bOnline desktop app? Here’s how.

How do I change the advanced settings in my mobile app?
faq arrow

Your bOnline mobile phone app has a list of advanced settings. Here’s how you can change them.

Do I have to pay extra for call divert?
faq arrow

No. It comes as one of the 45+ business-friendly features we offer in your monthly payment plan.

What other features do I get with bOnline?
faq arrow

All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.

Trusted & loved by 50,000 UK small businesses