bOnline

Professional Greetings

Give your business the extra professional touch by setting up call greetings. Fast, simple and easy – here’s how.

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What are professional call greetings?

bOnline VoIP systems can be set up with automated greetings for after-hours, or during times where lots of calls are coming in at once. These automated greetings should be concise and give essential information, like business hours, alternative contact options, or estimated wait times. For example, a professional automated greeting might be something like “Thank you for calling [Business Name]. Our office is currently closed. Please leave a message, and we will return your call within one business day.”

Properly structured call greetings can really improve customer service by giving accurate, timely information and not leaving your callers frustrated. It can also make your business look more professional.

Which businesses are most likely to find professional greetings useful?

Businesses that get a lot of calls, have busy customer service teams, or need to handle after-hours inquiries will find automated greetings ideal. Think about places like clinics or salons, who are always fielding patient questions and appointment requests. Financial services too – where calls are often sensitive and time-critical – can benefit big-time. Retail and e-commerce businesses also see loads of calls related to orders and customer support, and automated greetings can help the process run more smoothly. Even tech support and consulting services find them useful for managing customer expectations, directing calls to the right place and sharing important information after hours. It’s a simple way to keep things organised, efficient and customer-friendly.

Helping your small business succeed
with VoIP needn’t be a big ordeal.

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We make it so easy.
Setup in just 2 mins and
keep your phone number with
no interruption.

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It’s smart with you in mind.
45+ intuitive features
you’ll feel tech-savvy even
if you’re not.

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You can rely on us.
Award-winning support with
rock-solid reliability that
guarantees no downtime.

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Our prices are fair.
Simple pricing with no surprises
and a price match guarantee
for peace of mind.

What our small business heroes have to say

“A feature that stands out is the welcome greetings before a call is connected. This feature helps us sound more professional to our customers.”

Gary G
Founder of Louis & Henry

“It became clear that our current setup was not only inefficient but also unprofessional for our industry. We needed a dedicated, professional phone service that could offer features like customised greetings, hold music, and business-specific hours.”

Kelly R
Founder, My Joy Toys

“Just the fact that a mobile number as contact is not the best advertisement for a business as a landline number shows more permanence.”

Sam D
Founder, RTCAL Ltd

“My bar staff were stopping to take orders for the kitchen, when the kitchen staff should be taking the calls. The new phone system has really helped sort us out!”

Jeremy E
The Carrs Whiston

“I have a 9-5 job outside of my business, so business calls tend to interrupt me. My bOnline phone system has given me my work/life balance back.”

Joshua M
Founder, LogicLeap IT

Frequently asked questions

How do I set up professional greetings?
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It couldn’t be easier! Simply log into your online dashboard and get started. Need a little help? See our helpful guide on how to create welcome and closed greetings.

How do I change my professional greeting?
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Again, it couldn’t be easier! It can all be done online using your MybOnline dashboard. Here’s how.

I can't remember my log on details. What should I do?
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No worries. Simply get in touch with our team who will be happy to help you.

Do I have to record a professional greeting?
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This really depends on the industry you work in. Sometimes you might legally have to for some reason. However in some industries, you might simply want to set up greetings to direct calls better, give information or to improve customer service.

Do I have to pay extra to set up a professional greeting?
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No. It comes as one of the 45+ business-friendly features we offer in your monthly payment plan.

What other features do I get with bOnline?
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All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.

Trusted & loved by 50,000 UK small businesses