bOnline

Call recording

It’s so easy to set up call recording with your bOnline VoIP digital phone system. Let’s take a look at how.

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What is call recording?

Unlike traditional phone lines, VoIP digital phone systems use the internet for making calls and come packed with cloud-based features – including call recording. With VoIP call recording, your conversations aren’t saved on a physical device; instead, they’re stored digitally in the cloud, where you can access, replay and organise them from almost anywhere.

This is super useful for small businesses especially. For customer service, sales, or any situation where you want to keep track of what’s been discussed, call recording can be a lifesaver. You can review calls for quality and training purposes, or even just to double-check information you may have missed. And because our digital phone systems often have built-in recording tools, starting and managing recordings is just a matter of a click or a tap!

Which businesses are most likely to find call recording useful?

Call recording is perfect for businesses where customer interaction and service quality are top priorities. Businesses like technical support, call centres and healthcare providers are just a few examples of where call recordings can really help improve training as well as monitor quality. By reviewing recorded calls, it’s easier to spot areas for better communication, solve recurring issues and make sure consistent service standards. All great for building customer satisfaction and trust!

Sales-driven industries, like property lettings and sales, insurance and financial services, also find call recording helpful. It means you can review calls to give targeted feedback, making it easier to create plans that match your business values and needs. On to top of that, recordings can give valuable insights into customer preferences and objections, helping your team refine their strategies and improve conversion rates. Basically, if your business thrives on customer interactions, call recording is as a powerful tool for compliance and improving customer experience.

Helping your small business succeed
with VoIP needn’t be a big ordeal.


We make it so easy.
Setup in just 2 mins and
keep your phone number with
no interruption.


It’s smart with you in mind.
45+ intuitive features
you’ll feel tech-savvy even
if you’re not.


You can rely on us.
Award-winning support with
rock-solid reliability that
guarantees no downtime.


Our prices are fair.
Simple pricing with no surprises
and a price match guarantee
for peace of mind.

What our small business heroes have to say

“Phone calls are the main way my customers get in touch. At lot of work I do is so much easier with call recording.”

Peter S
Founder & CEO of Moor Mortgages

“Having one mobile and two businesses was getting a little fraught. But with bOnline VoIP phones you get so many features to help you organise calls.”

Mark M
Founder, Jama Clothing

“It is sheer simplicity, easy to use, highly functional and reasonably priced.”

Alan B
Founder, Lord Harley

“Being able to record my calls, as well as the call flow management options, are the two things I use most.”

Matthew H
Founder, PMI Brokers

“I like the ability to communicate with clients by WhatsApp and the 0800 number was useful in recording calls and taking messages when I am unavailable.”

Erada O
Founder, Brashan Chemistry

Frequently asked questions

How do I set up call recording?
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It couldn’t be easier! Simply log into your online dashboard and get started. Need a little help? See our helpful guide on how to use on-demand and automated call recording.

How do I manage call summaries and recordings?
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Again, it couldn’t be easier! It can all be done online using your MybOnline dashboard. Here’s how.

I can't remember my log on details. What should I do?
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No worries. Simply get in touch with our team who will be happy to help you.

Do I have to record my calls?
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This really depends on the industry you work in. Sometimes it’s a legal requirement for calls to be recorded – perhaps for compliance, privacy or other important reasons. In other industries though, you might simply want to record your calls for peace of mind, added protection, or to improve customer service.

Do I have to pay extra for call recording?
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No. It comes as one of the 45+ business-friendly features we offer in your monthly payment plan.

What other features do I get with bOnline?
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All of the handy VoIP features we provide (more than 45 of them!) are designed to help your small business grow. Why not take a look at our features page and see what would work for you.

Trusted & loved by 50,000 UK small businesses