Unlimited UK calls
Make and receive unlimited inbound and outbound calls across the UK.
bOnline
bOnline
Every call recorded, transcribed and scored by AI. Built into the UK’s most awarded VoIP phone system.
Three steps. Zero effort. Every call covered.
Every Call is Recorded
Automatic recording on all inbound and outbound calls. No buttons to press, nothing to forget.
AI Transcribes & Summarises
Gemini-powered AI creates a full transcript and summary of every conversation within minutes.
Calls Get Scored
Each call is automatically scored as happy, neutral, or unhappy. Search by keyword to find any conversation.
Make and receive unlimited inbound and outbound calls across the UK.
Take your business number anywhere.
Use it on your phone or computer.
Greet callers with a professional menu that routes them to the right person.
Automatically record calls and get AI-powered summaries and insights. Paid Add-on
Add team members, set up departments, and manage call routing easily.
Connect your phone system with 200+ popular CRMs to keep everything in one place. Paid Add-on
Plans from £13.95/mo including a digital line, unlimited UK calls and 45+ features. Unlimited AI insights for just £8/mo extra.
Other tools make you choose between a phone system and AI insights. bOnline gives you both.
| Feature | bOnline | Others |
|---|---|---|
| AI Transcription | 
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| AI Call Scoring |
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| VoIP Phone System |
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| Keep Existing Number |
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| Unlimited UK Calls |
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| 45+ Business Features |
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| Price / month | £21.95 |
+£10/seat |
“Fast and easy to get started. I tried for weeks to get a landline number with a major provider, but with bOnline, I was making calls in 30 mins!”
Matt G
Your Best Doctor Ltd,
Trustpilot
“Now I’m saving on costs, especially when I can see the patterns in the data with reports and take action.”
Jane S
Founder & CEO of Own Your Success
“With bOnline, I’m able to take calls as I need from anywhere while maintaining a professional image.”
Ammar M
Founder, Mortgages Through Ammar
Partner of the Year
Best VoIP for Small Businesses
Best VoIP for SOHO
Best VoIP for SOHO
Best VoIP for Small Business
Best B2B Customer Experience
Best VoIP for SOHO
Top 10 Business Solutions
Best VoIP for SOHO
Best VoIP for SOHO
Best VoIP for SOHO
Easy, reliable and fairly priced phone systems with AI call recording for freelancers, startups and growing small businesses.
Our Gemini-powered AI analyses the tone, language, and context of every call, then scores it as happy, neutral, or unhappy. This gives you an instant overview of customer sentiment without listening to every recording. You can filter by score to quickly find calls that need attention.
Absolutely. We handle the number transfer for you — it’s free and usually completes within a few working days. You can start using bOnline immediately with a new number while your existing number transfers over, so there’s zero downtime.
The free trial gives you full access to our VoIP phone system — unlimited UK calls, a business number, and all 45+ calling features for 7 days with no credit card required. AI Call Recording with transcription and scoring is available as an add-on from £8/mo per user once you’re on a paid plan. Most customers start with the free trial to experience the call quality and features, then add AI recording when they’re ready to upgrade.
No. bOnline works on your mobile phone, laptop, or web browser. If you prefer a desk phone, we support popular Yealink and Polycom handsets too. Most customers use the mobile or desktop app — download it, log in, and you’re making calls in minutes.
Call recordings are stored for 30 days as standard with the AI Call Recording add-on. If your business requires longer retention for compliance purposes, contact our team to discuss extended storage options.
Transcripts and AI summaries are typically ready within minutes of a call ending. You’ll see the full transcript, a short summary, and the sentiment score in your dashboard — no waiting around and no manual work required.
Yes. All calls are securely recorded and stored, giving you a verifiable record of every customer conversation. This is valuable for dispute resolution, quality assurance audits, and meeting industry-specific obligations. You can also set up a customisable welcome greeting to inform callers that calls are being recorded.
Yes — AI Call Recording is an add-on to our VoIP phone system, not a standalone product. That’s what makes it so powerful: recording, transcription, and scoring are built directly into the phone system you’re already using to make and receive calls. No third-party apps, no complicated integrations. Just add it to your plan from £8/mo per user.