bOnline
bOnline
Transcribe, summarise, search, and analyse all your business phone calls for just £8/mo.
Most small business conversations happen on the phone.
Never miss a detail with bOnline AI Call Recording.
Zero setup required. Every call is recorded without needing to press anything.
Instant, accurate transcripts with speaker identification. Search any call by keyword in seconds.
Plain-English summaries of every call. What was discussed, agreed, and what needs to happen next.
Know how every customer felt. Spot patterns across hundreds of calls to improve your service.
Links calls directly to Salesforce, HubSpot, and more — so your CRM is always up to date.
Record every call from any device, whether in the office or on the go.
Get started with Unlimited Calling, then add AI Call Recording to unlock insights.
“Fast and easy to get started. I tried for weeks to get a landline number with a major provider, but with bOnline, I was making calls in 30 mins!”
Matt G
Your Best Doctor Ltd,
Trustpilot
“Easy to get started. The AI summaries save me hours every week, and I know exactly what happened on every call without listening back.”
Jane S
Founder & CEO of Own Your Success
“Call scoring alone is worth it. I spotted a pattern that was costing my team 3 deals a week. Fixed it within a month.”
Ammar M
Founder, Mortgages Through Ammar
Partner of the Year
Best VoIP for Small Businesses
Best VoIP for SOHO
Best VoIP for SOHO
Best VoIP for Small Business
Best B2B Customer Experience
Best VoIP for SOHO
Top 10 Business Solutions
Best VoIP for SOHO
Best VoIP for SOHO
Best VoIP for SOHO
Our Gemini-powered AI analyses the tone, language, and context of every call, then scores it as happy, neutral, or unhappy. This gives you an instant overview of customer sentiment without listening to every recording. You can filter by score to quickly find calls that need attention.
Absolutely. We handle the number transfer for you — it’s free and usually completes within a few working days. You can start using bOnline immediately with a new number while your existing number transfers over, so there’s zero downtime.
The free trial gives you full access to our VoIP phone system — unlimited UK calls, a business number, and all 45+ calling features for 7 days with no credit card required. AI Call Recording with transcription and scoring is available as an add-on from £8/mo per user. Most customers start with the free trial to experience the call quality and features, then add AI recording when they’re ready to upgrade.
No. bOnline works on your mobile phone, laptop, or web browser. If you prefer a desk phone, we support popular Yealink and Polycom handsets too. Most customers use the mobile or desktop app — download it, log in, and you’re making calls in minutes.
Call recordings are stored for 30 days as standard with the AI Call Recording add-on. If your business requires longer retention for compliance purposes, contact our team to discuss extended storage options.
Transcripts and AI summaries are typically ready within minutes of a call ending. You’ll see the full transcript, a short summary, and the sentiment score in your dashboard — no waiting around and no manual work required.
Yes. All calls are securely recorded and stored, giving you a verifiable record of every customer conversation. This is valuable for dispute resolution, quality assurance audits, and meeting industry-specific obligations. You can also set up a customisable welcome greeting to inform callers that calls are being recorded.
Yes — AI Call Recording is an add-on to our VoIP phone system, not a standalone product. That’s what makes it so powerful: recording, transcription, and scoring are built directly into the phone system you’re already using to make and receive calls. No third-party apps, no complicated integrations. Just add it to your plan from £8/mo per user.
Join 50,000 UK businesses that never miss an insight. Get up and running today. No credit card needed.