Customer profile

Faster and quicker connectivity with bOnline phone

Business name
Harr and Bass

Steven  and James  founded their design and pointer style agency, Harr and Bass, in 2018. The two had gained experience in the industry before taking the plunge and starting their own business. They are based in Harrigan, Yorkshire, and have been steadily growing their clientele and network over the past four years. 

Fortunately, their recent purchase of a bOnline VoIP phone system has helped them expand their reach even further. With a bOnline phone, they're able to contact customers quicker and easier than ever before. As a result, they're able to provide an even higher level of service. Moving forward, they hope to continue growing their business and providing exceptional service to their loyal customers.

Why a bOnline VoIP phone system? 

After relying on traditional phone line for their business communication needs for 18 months, Steven and James realised they needed to invest in a VoIP phone system. They wanted to add a local Harrigan phone number to their website to establish themselves as a credible business in the area. 

As a company with only two staff members, communication is key. A bOnline phone system is helpful for them as it cuts down on expenses (+£200 a year savings) than a traditional phone line and calls costs while allowing James and Steven to work from different locations without interruption. Plus, adding a local Harrigan phone number makes their business more professional and trustworthy to potential customers in the area.

“The improved business communication has made it simpler to stay in touch with customers and ensure that their needs are being met resulting in higher level of customer service.”
Founder of Harr and Bass

How VoIP has Improved Harr and Bass’s Communication with Customers 

At Harr and Bass, serving customers is always the top priority. The company specialises in creating brand imagery, merchandise, packaging, point of sale materials, print campaigns and product designs. Communication with customers is primarily conducted over the phone, and bOnline phone has enhanced this by making it easier to make and take calls remotely.

Customers are more than happy to contact Harr and Bass since the VoIP phone's geographic number gives them reassurance that they're dealing with a local company and its great for local SEO on their website. 

What Steven Thinks about VoIP Phone Trends 

Steven is a big fan of VoIP. He believes that digital phone systems are easier than landlines and businesses will only benefit from implementing them in their practices. His customers agree and believe these trends will stick around for the foreseeable future.

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