System Statuses and Planned Maintenance

Welcome to the bOnline status page. Here you will find real-time information about the status of our services.

VoIP Phone Systems:
VoIP Phone Telephony:
Telecoms Connectivity:
Website Hosting:
MYbOnline Customer Portal:

Planned maintenance:

System Maintenance 17/05/24 - 18/05/24

Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.

Upgrade window:

Friday 17 May 22:00 - Saturday 18 May 05:00 BST

Impacted services during the maintenance window:

  • bOnline phone telephony (Mobile/Desktop apps and IP Phones)

  • MYbOnline account holder dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat to arrange a call divert.

Known incidents:

bOnline phone (VoIP) telephony: 02/04/2024 - Resolved

The intermittent issue that may have affected incoming calls yesterday is now resolved.
We’re apologise for the inconvenience.

Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.

If you use a VoIP handset, please switch it OFF and back ON.