How to start your customer service career
OPEN DAY
bOnline, one of UK’s fastest growing telecoms providers wants YOU!
We are on a mission to equip inexperienced matriculants with the knowledge and skills to launch them on a journey of success…and gainful employment. You will be introduced to international customer service standards, our unique customer experience strategy and learn about bOnline's technology. Regardless of your current contact centre/B2B knowledge, you will exit this training programme as a PRO with the skills needed to launch a successful career.
bOnline is the UK's fastest growing telecom service provider, is voted the #1 provider for UK small businesses and has had a permanent office of 100+ employees in Cape Town since 2013.
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The offer
- Comprehensive contact centre industry and customer service skills training
- Lucrative basic income for inexperienced candidates – R4,000
- Uncapped commission on upsells
Requirements
- Matric /grade 12, completed and passed (mandatory)
- No contact centre or customer service experience required
(full training provided) - UK hours: 9am – 6pm, 10am – 7pm and 11am - 8pm shifts
- Monday to Friday and one Saturday out of the month.
- Clear English accent and excellent communication skills
- Confident and eager with a passion to learn and succeed
Embedded within us all are our shared set of core values and guiding principles
Be respectful
to colleagues and customers
(no games, no BS, no jerks)
Be decisive
because if it’s good for the customer, then try it and move quickly.
Be candid
and transparent. Say it how it is and don’t sugar coat. Forget hierarchy.
Keep learning
from mistakes. Solve problems at the root cause, and don’t be a slave to the process.
Everything you need to launch your career
Benefits of working at bOnline include:
What bOnliners say
"I've been an employee of bOnline for almost two years now. Love the people, environment & culture of the company."
"Working for bOnline has been a big part of my life going on 3+ years, I have learnt so many things working here. I can honestly say I love this company."
"Working at bOnline has been enjoyable, I've learnt so many things in my first marketing job.
I love the chill and friendly vibe across the different departments!"
Start here
Stage 1
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