Insuristic

Insuristic is a digital insurance business specialising in the probate and unoccupied property market. Their customers are a mix of private individuals and law firms who need to insure unoccupied property and the liabilities of an estate in probate. Although they don’t receive large volumes of calls, a callback/messaging service was vital.

The Challenge: No more relying on a mobile 

Owner and founder Rob needed a professional phone solution that could:
✔ Offer a more professional look by simulating a landline phone
✔ Provide seamless call handling without missing client enquiries
✔ Mean he no longer needs to rely on a mobile phone

Before switching to bOnline VoIP, Rob was concerned about missing calls out of hours. He also wanted to give his business a professional new look.

The Solution: bOnline VoIP for small businesses

Insuristic upgraded to bOnline’s VoIP digital phone system, which now means:

✔ A dedicated business number to keep personal and work calls separate.
✔ Call forwarding and mobile app access, allowing him to manage calls on the go.
✔ Professional call greetings to create a polished, reliable experience for clients.

The Results: Fewer missed calls and a more professional service

Since switching to bOnline VoIP, Rob has seen a big difference in how he manages calls:

✔ Increased clients – No more missed opportunities due to missed calls.
✔ A better work/life balance – Calls are diverted so that customers can leave a message out of hours.
✔ A professional brand presence – Clients trust a dedicated business line.
✔ Cost-effective & hassle-free – A scalable solution that grows with his business.

What Rob Had to Say

“We are a digital insurance business but wanted a phone line as sometimes we do need to speak to customers. We wanted to move away from just using mobiles, making it easy for customers to contact us as an alternative to webforms or email. bOnline’s system is so easy to use, with zero requirement for any technical knowledge. We’d definitely recommend bOnline and their prices are reasonable too.”

Rob’s Video Feedback

Rob has been so pleased with bOnline’s service he sent us a video testimonial:

Thinking About Upgrading Your Business Phone?

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