How Tank Express slashed £190 per user per month off their costs thanks to VoIP with bOnline
About Tank Express
Tank Express is a specialist supplier of environmental storage products for fuel oil, hazardous chemicals and water, as well as tanks, pumps and ancillary equipment across a wide variety of industries. Specialist products can require lots of information to specify and ensure the clients requirements are being met. So good communication is a vital part of their sales and procurement process. Lots of phone calls!
The Challenge: Unhappy with existing VoIP provider
Tank Express business owner Chris needed a professional phone solution with:
✔ A shorter contract with optional (not compulsory) hardware
✔ A professional voicemail system so he wasn’t interrupted when busy on other projects
✔ Seamless call handling without missing client calls
✔ CRM integration so customer details are right there at his fingertips
Before switching to bOnline VoIP, Chris wasn’t happy with his existing VoIP provider. He felt the contract was too long and that he was being pressured into taking extra hardware that he didn’t want or need. He was also uncomfortable with giving out his personal number and missing calls out of hours.
The Solution: bOnline VoIP for small businesses
Tank Express upgraded to bOnline’s VoIP digital phone system, unlocking:
✔ A dedicated business number to keep personal and work calls separate
✔ Voicemail to never miss client messages
✔ CRM integration, so customer details are all in one place
✔ Big savings (Chris tells us his typical costs have gone from £200/user/month to £10/user/month)
The Results: A more professional & stress-free business
Since switching to bOnline VoIP, Chris has seen a huge difference in how he manages calls, and what he’s spending each month:
✔ A better work/life balance – He can now set his own hours and take a break from answering calls as he knows his colleagues will be available, whether in the office or not
✔ A professional brand presence – Clients trust a dedicated business line with no more relying on a personal mobile
✔ Huge cost savings of £190/user/month
What Chris Had to Say
“Key challenges for our small business are good communications at all times during the working day, keeping organised and making sure we never let anyone down. I liked the simplicity of the bOnline desktop application – it was so easy to set up and easy to use. The application also works well hands-free with our desk-mounted microphones. Before bOnline I was chained to my desk, not wanting to give out my personal mobile number as I don’t like taking business calls out of hours. Our old system had us tied into a long contract with aggressive sales techniques to get us to continue to renew the contract which included expensive hardware that wasn’t required. Finding bOnline was like a breath of fresh air, with simple pricing, no long contracts and all the features we need.”
Thinking About Upgrading Your Business Phone?
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