Now Welsh Energy can record calls to improve their service
About Welsh Energy
Run by a small team of experienced business-energy professionals, Welsh Energy has been built on the concept of a clean, low-cost energy pricing platform. They’re essentially specialist energy brokers dedicated to reducing energy costs for small and medium-sized businesses.
The Challenge: the need to record calls and manage them better
Owner and founder Tony needed a professional phone solution that could:
✔ Record calls for training and monitoring purposes, and to re-check details mentioned in the call
✔ Call menus so calls can be diverted to another member of the team when the phone is busy
✔ Offer a more professional look and better work/life balance
Before switching to bOnline VoIP, Tony was using a landline and mobile phone. His call volume is high and always increasing, and he was worried that missed calls while he was on the phone were leading to missed opportunities.
The Solution: bOnline VoIP for small businesses
Welsh Energy upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate
✔ Call recording so calls can be listened to again later which is ideal for checking details and training new staff
✔ Professional call greetings to create a polished, reliable experience for clients.
The Results: Fewer missed calls
Since switching to bOnline VoIP, Tony has really noticed a difference in how his team manages calls:
✔ Increased clients – No more missed opportunities due to missed calls.
✔ A better work/life balance – Calls are diverted to another team member or a mailbox during evenings and weekends
✔ A professional brand presence – Clients trust a dedicated business line.
✔ Cost-effective & hassle-free – A scalable solution that grows with his business.
What Tony Had to Say
“We get a lot of calls and much of the day is spent following up leads. With so much time spent on the phone, it was obvious I was missing calls as people just couldn’t get through. With our bOnline VoIP system I can divert calls when I’m on the phone or away from work. I also use the call recording feature a lot so I can listen back to calls and double check details, or use the call for training. bOnline is just so accommodating, the support is first class and call recording especially is easily managed online.”
Thinking About Upgrading Your Business Phone?
Join 50,000+ small business owners like Tony who have turned to bOnline VoIP for reliable, professional, and affordable communication.
💬 Try it today! Get started with your free trial