CASE STUDIES
Insuristic wanted a phone system that was flexible so they weren't tied to a desk and didn't need to worry about missed calls.
About Insuristic
Insuristic is a digital insurance business specialising in the probate and unoccupied property market. Their customers are a mix of private individuals and law firms who need to insure unoccupied property and the liabilities of an estate in probate.
What the client says
"We are a digital insurance business but wanted a phone line as sometimes we do need to speak to customers. We wanted to move away from just using mobiles, making it easy for customers to contact us as an alternative to webforms or email. We'd definitely recommend bOnline and their prices are reasonable too"
- Rob F
What we say
"We could soon see that Rob and his team needed a digital phone system that was flexible and easily accessible. Although they don't receive large volumes of calls, a callback/messaging service was vital."
bOnline: The numbers
12M+
bOnline phone
calls made in 2022
calls made in 2022
50,000+
UK business
customers & climbing
customers & climbing
11,000+
5-star reviews
& counting
& counting
20+
Awards won
since 2020
since 2020
Here's how we made it happen
Step 1:
We spent some time understanding what Rob and his team at Insuristic needed in a VoIP digital phone system. We also asked what hardware he needed and if any headsets were required.
Step 2:
A new number was assigned and the order processed.
Step 3:
Once up and running, Rob told us his outbound and inbound calls work great with very clear call quality.
Call flow setup
Thanks to bOnline's VoIP system and app we can take calls on the go. It's more scalable too, with no need for desktop phones.
