bOnline helps New Arc Wildlife Rescue with a VoIP system they can manage themselves to better serve their customers.
About New Arc Wildlife Rescue
New Arc Wildlife Rescue is the largest wildlife rescue centre in the North-East of Scotland. It is an independent charity operating a 24/7, 365 days per year service for wildlife emergencies. The team also offers general wildlife advice and non-critical admissions.
What the client says
What we say
bOnline: The numbers
calls made in 2022
customers & climbing
& counting
since 2020
Here's how we made it happen
Step 1:
New Arc Wildlife Rescue got in touch because their call volumes were increasing fast. Not only was it vital that emergency calls about sick animals could be dealt with fast, they also needed to be able to get information out to the public effectively. They were also looking for stable, reliable fibre broadband.
Step 2:
The bOnline team worked to fully understand New Arc's needs and challenges, including ease of use, features, and how many people needed VoIP access.
Step 3:
A new fibre broadband and VoIP phone set up was established within 48 hours with no downtime.
Call flow setup
