CASE STUDIES
Travelling Time needed a new VoIP system that was less glitchy and had better features. bOnline was pleased to help.
About Travelling Time
Travelling Time offers a unique and exclusive range of escorted music themed tours to North America. Having been in business for over 20 years, their customers are music lovers of all ages, but mostly over 50. It's a small business on the grow following the challenges of the pandemic, priding itself on giving the highest quality, bespoke service.
What the client says
"We don't get as many calls as we used to, but certainly enough to maintain a healthy client base. We spend a lot of time on calls with clients, getting to know them and what they are looking for in their perfect trip. Our old VoIP system had limited call features plus we also have business UK & US mobiles. After attending a conference and speaking to other operators, I discovered there was better out there... and bOnline appears to be the best of the best."
- Lynda M
What we say
"We know how important it is the Travelling Time team that they can call the USA and also speak to their customers for prolonged periods to build them the perfect trip. They therefore needed a VoIP system that was cost effective, particularly for international calls, but high quality too."
bOnline: The numbers
12M+
bOnline phone
calls made in 2022
calls made in 2022
50,000+
UK business
customers & climbing
customers & climbing
11,000+
5-star reviews
& counting
& counting
20+
Awards won
since 2020
since 2020
Here's how we made it happen
Step 1:
The bOnline team arranged an onboarding call with Lynda at Travelling Time to understand the needs and challenges of the business.
Step 2:
We discovered Lynda's priorities in terms of VoIP features included call transferring between users, IVR, welcome messaging, office hours, on hold music and call queuing.
Step 3:
Set up was completed remotely within 48 hours.
Call flow setup
Thanks to bOnline we're now saving money whilst also offering clients the high level of service we strive for.
