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Call flows, queues & hold music

Setting up call queues to create the ideal call flow couldn’t be easier. And why not choose some interesting hold music that reflects your brand too? Let’s take a look at how.

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Handle calls like a pro with Advanced Call Flows

 “You can put your out of office on and get calls automatically diverted, as well as use it on your desktop, laptop or mobile phone.”

Customer success story: eSpace Recruitment | bOnline

Just some benefits of advanced call flows

  • Sales & Support routing: smart ring groups, business hours, call queues.
  • Voicemail logic: Time-based routing, voicemail-to-email, fallback plans.
  • Caller pop-ups: IVR menus, call whisper, call screening.
  • Call logging: VIP routing, holiday hours, overflow call handling.

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Easily customise your call routing

Tailor call handling with Advanced Call Flow:

  • Gets callers to the right person fast: No more bouncing around departments
  • Saves everyone time: Calls go where they should, right away. Easy peasy
  • Works even after hours: Set it up once, and it’s got your back 24/7

Read our setup guide

Which businesses are most likely to find call queuing useful?

Call queuing can be useful if your business gets a lot of customers trying to get in touch by phone every day.

  • Customer service teams
  • Hairdressers
  • Car garages

These and more are good examples of the types of businesses that make use of call queueing. Call queuing makes it easier for businesses like yours to handle busy times by organising callers in a queue. This means fewer worries about missing any calls or leaving customers frustrated.

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What our small business heroes have to say

“I use the dashboard on my desktop, which gives me a clear picture of my call flows, messages, and other features I may wish to use on occasions such as setting up an out-of-hours service on bank holidays.”

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Dax
eSpace Recruitment

“It’s priced very competitively, and the extra features are great, especially call flows.”

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Daniel
More Financial

“Being able to set hold music gives us that extra professional look.”

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Jon
Lighting Legends

“We use call forwarding and messaging the most, and it’s so easy to set up.”

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Tony
Street Kings Smoke Shack

Trusted & loved by 50,000 UK small businesses

Frequently asked questions

How do I set up a call flow?
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Setting up a call flow couldn’t be easier! It’s simply a case of logging into your bOnline dashboard and following the steps in our guide: How to Set Up a Simple Call Flow.

How do I set up call queuing?
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Again, so easy! Just log on to your online dashboard – we’ve put together this handy webpage to help: How to Set Up a Call Queue Call Flow

How do I choose my hold music?
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Fancy giving your callers something fun and funky to listen to? Maybe a tune that shows off your brand in some way? Here’s how.

What's an advanced call flow?
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Advanced call flows are great for when call handling becomes a little more complex!

Check out our handy video guide.

Do I have to pay extra for these features?
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Simple call flow management comes as part of your monthly subscription. To added advanced features like hold music and queuing for £3/mo.

I can't remember my log on details. What should I do?
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Need to log on to your bOnline dashboard but can’t remember your details?

No problem!

Just get in touch with our team and we can help.