Now Pyrosafety Fire Risk Management can deal with more calls whilst balancing projects
About Pyrosafety Fire Risk Management
A fire could be catastrophic for a business, impacting its ability to operate and generate revenue. Pyrosafety Fire Risk Management is a specialist company that deals with fire safety in the built environment. Their primary goal is to help clients protect their businesses by managing fire risk more effectively.
The Challenge: Hundreds of calls a day that took time from projects
Owner and founder Kimon needed a reliable phone solution that could:
✔ Offer a professional call diverting system for when he was already on the phone or busy on a project.
✔ Provide seamless call handling without missing client calls.
✔ Offer a more professional look and better work/life balance.
Before switching to bOnline VoIP, Kimon was just using a mobile phone for all his incoming and outgoing personal and business calls. This mean he was often distracted from projects he was working as as he worried about missing calls. His work/life balance was also starting to suffer.
The Solution: bOnline VoIP for small businesses
Pyrosafety Fire Risk Management upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate.
✔ Call forwarding and mobile app access, so he doesn’t miss calls even when he’s busy or out and about.
✔ Call greetings that help create a professional, polished look for his business.
The Results: The chance to scale up
Since switching to bOnline VoIP, Kimon has felt more confident about scaling up his business, especially with more and more calls coming in.
✔ Increased clients – No more missed opportunities due to missed calls.
✔ A better work/life balance – Calls are diverted to another team member or a mailbox when he’s busy.
✔ A professional brand presence – Clients trust a dedicated business line and no worries about mobile signal dropouts
✔ Cost-effective & hassle-free – A scalable solution that grows with his business.
What Kimon Had to Say
“I always have a lot of work on and my business is growing quickly. Most clients have my mobile number which means I often manage a lot of queries and admin which takes away valuable time from active projects.
I chose bOnline so that I could manage my own little virtual “call centre” and not have all calls going directly to my mobile number. This way calls can be sifted to the right department. bOnline’s pricing is very competitive and their customer service has been helpful when I’ve had any questions. I would certainly recommend bOnline to others.”
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