Matthew at Matthew Vending needed a reliable way to answer calls even when he’s not in the office
About Matthew Vending
Based in Bridgend, Matthew Vending offers advanced vending machine services and supplies, including snacks and beverages. They pride themselves on their expert fitting service and friendly support.
From installation to maintenance, Matthew Vending provides comprehensive services, coffee machine distribution and payment solution facilities.
The Challenge: fewer missed calls when away from the office
Owner and founder Matthew needed a professional phone solution that could:
✔ Manage calls – even when he’s out of the office – with voicemail and call divert
✔ Save money on calls with a fixed price monthly package
✔ Be accessed via smartphone or laptop, as well as desktop for easy working on the go
Before signing up to bOnline VoIP, Matthew wanted a professional phone system that could manage calls even when he wasn’t around, with fewer missed calls. He also wanted to keep his costs low, especially as his business is still new.
The Solution: bOnline VoIP for small businesses
Matthew signed up to bOnline’s VoIP digital phone system, which now means:
✔ A dedicated business number with calls diverted if he’s not able to answer
✔ Voicemail, hold music and mobile app access, so calls can be managed from anywhere
✔ No more worries about the landline shutdown
✔ A low cost, fixed monthly price
The Results: An easy to manage phone system that’s helping his business grow
Since joining bOnline VoIP, Matthew has seen some real benefits to his business. He told us he is:
✔ Better able to divert calls – Fewer missed calls mean fewer missed business opportunities
✔ Getting good value for money – bOnline’s pricing is very fair
✔ Pleased to be able to take meetings and pick up the phone at the same time
What Matthew Had to Say
“My business is still quite new so I’m keen to boost sales and was worried about missing calls. However, with bOnline I can answer business calls directly from my mobile no matter where I am, even during meetings. bOnline’s prices are also very fair and I’ve already recommended them to other people.”
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