More phone features (and no more BT) for Clock Repairs Merseyside
About Clock Repairs Merseyside
Clock Repairs Merseyside is an antique clock restoration business that lovingly restores antique clocks including case repair. They’ve been in business 10 years and have family history in clock making going back to the middle of the 19th century, so you could say it’s in their blood!
The Challenge: Shorter contracts, more features
Owner John needed a digital phone solution that could:
✔ Offer a more professional look with a shorter contract than BT offered
✔ Have an international calls package added to it, for cheaper calls abroad
✔ Give the flexibility to answer calls from anywhere
Before switching to bOnline VoIP, John was signed up with BT. However, he was finding he was relying heavily on his mobile as his landline had lots of faults. He also wanted more features to help his business run extra smoothly.
The Solution: bOnline VoIP for small businesses
John upgraded to bOnline’s VoIP digital phone system, which now means:
✔ Cheaper calls abroad, thanks to his low-cost international calls package
✔ Flexibility so calls can be answered from anywhere
✔ More features – John finds the call divert menus and hold set-up particularly useful
The Results: Money saved and better customer service
Since making the switch to bOnline VoIP, John has really noticed a difference in how his calls are managed:
✔ Increased clients – No more missed opportunities due to missed calls
✔ A professional brand presence – Customers trust a dedicated business line
✔ Full control – Easy access to everything via the online dashboard
What John Had to Say
“We get a lot of phone calls and from time to time I need to contact companies in other countries. I now have add on packages with bOnline as this means I can call abroad at a fair, fixed cost which is something I couldn’t easily do with our previous supplier, BT.
It’s important my phone system works properly, as professional service in my business is everything. My old system from BT was absolutely useless with fault after fault, which meant I relied heavily on my mobile. I also didn’t like the fact that I was stuck in a 2-year contract with them which felt really long. The customer service was also poor, especially compared to bOnline, and there were so many little extra costs that added up to a lot.
As soon as my contract expired I did some research and found bOnline. I’m so much more confident now. I have full control and use the online dashboard daily, it’s really easy to navigate.
I have no hesitation in recommending bOnline, the prices and customer service are second to none. I particularly use call divert and call waiting and just lately have added the international calls package. I can’t praise bOnline highly enough.”
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