Plenty Koffee needed a flexible phone system for an extra professional look
About Plenty Koffee
Plenty Koffee was founded by Nicholas Lapite, an entrepreneur with a passion for quality coffee and growing small business brands. As his company expanded, Nicholas realised that relying on a mobile phone for all business calls didn’t present the professional look and functionality he wanted.
The Challenge: upgrading from mobile calls to a professional phone system
Nicholas needed a digital phone solution that could:
✔ Provide a more professional business presence than just a mobile phone
✔ Deliver features like call divert, automated menus and business‑style call handling
✔ Scale with Plenty Koffee as it grows and expands into new markets
✔ Offer flexibility so he can manage calls across multiple businesses in the future
Before switching, all calls were handled from a personal mobile, which felt informal and limited. Nicholas wanted something that looked and felt like a traditional landline system, with the power and flexibility of a modern digital phone system.
The Solution: bOnline VoIP for growing businesses
Nicholas chose bOnline’s VoIP digital phone system, giving Plenty Koffee:
✔ A dedicated business phone setup that looks like a landline number
✔ Advanced call features such as call divert, call menus and professional greetings
✔ A system that can grow with the business as call volumes and team size increase, using the app
✔ A platform that he plans to roll out across his other businesses in the future
The Results: Professional, flexible calling without the hassle
Since signing up with bOnline, Nicholas has seen some real benefits:
✔ Calls are handled more professionally – improving customer impressions
✔ He can route and manage calls efficiently with features he couldn’t get using only a mobile
✔ Confidence that his phone system will scale with business growth
✔ Help from our team if ever he needs it
What Nicholas Had to Say
“When I started Plenty Koffee, I was handling all my business calls on my mobile, but it didn’t feel professional and it wasn’t giving my customers the experience I wanted. I needed a phone system that looked like a proper landline, offered features like call divert and automated menus, and could grow with my business. Switching to bOnline was incredibly easy – the onboarding was smooth, support was always available and I especially like the app, which makes managing calls on the go simple and convenient. Now I have a professional, flexible phone system that works exactly how I need it to and I’d definitely recommend bOnline to other small business owners.”
Want To Learn More?
Nicholas has been so happy with bOnline he kindly sent us this video testimonial:
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