Mark at JMR Cleaning was fed up with his previous phone provider and wanted a better deal
About JMR Cleaning
JMR Cleaning is a North Wales-based commercial cleaning company, founded in 2015 by Mark Roberts, a former RAF serviceman. The business provides reliable, out-of-hours cleaning for offices, medical settings, schools, retail premises and managed properties.
Having been with his previous digital phone provider, Vonage, for ten years, he wasn’t happy with their service or prices and felt frustrated. Enter: bOnline.
The Challenge: managing calls while keeping service standards high
Mark needed a digital phone solution that could:
✔ Provide a professional business presence
✔ Handle calls efficiently without interrupting cleaning visits, staff supervision or admin work
✔ Scale with the business while maintaining consistency and reliability
✔ Offer flexibility to manage calls anywhere, ensuring responsiveness
Before switching, calls often went straight to Mark’s personal mobile, making it difficult to separate work from home life. Urgent client calls often interrupted site visits and administrative tasks, and the previous VoIP provider offered limited support, slowing down problem resolution.
The Solution: bOnline VoIP for a growing, service-focused business
Mark chose bOnline’s award-winning VoIP digital phone system, giving him:
✔ A dedicated business phone setup that looks professional and structured
✔ 45+ advanced call features, including call menus, out-of-hours scheduling, call recording, professional greetings and more
✔ A system that scales as call volumes increase and staff expand
✔ Greater flexibility, so calls to be managed from anywhere including on his smartphone or tablet
The Results: Professional, responsive calling with peace of mind
Since signing up with bOnline, Mark has noticed tangible benefits:
✔ Each call is routed to the right person first time, boosting trust and credibility with clients
✔ He can see what calls are coming in, so there’s no stress about missing anything important
✔ His phone system can grow with his business by simply accessing the online dashboard
✔ Keeping work and personal calls separate offers a better work/life balance
What Mark Had to Say
“When we started, calls were coming to my mobile, which worked when we were smaller. But as the business grew, it became harder to manage.
I was always conscious of missing new enquiries, and calls interrupted site visits and admin work. We previously spent many years with Vonage but weren’t happy with the price or service, so we looked around for better.
Moving to bOnline has made everything more structured and professional. We can manage calls efficiently, sound established to clients and stay responsive. It’s straightforward, reliable and their prices are some of the lowest we could find – perfect for a growing service-based business like ours.”
Want To Learn More?
Mark has been so happy with bOnline he kindly sent us this video testimonial. Take a look for yourself!
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