One of the biggest benefits of integrating a VoIP phone system and an AI virtual receptionist is the potential of developing a phone experience for your customers that will seamlessly fit the identity of your brand. With all the variables of the customer experience, from the specific wording that call recipients see to the method customers prefer you to pick up calls, you have a lot of room to create a customisable experience. Many businesses might wonder if they can change the voice of the AI receptionist they recently acquired and most of the time, they can.
Can You Really Customise the Voice of an AI Virtual Receptionist?
For sure, most AI virtual receptionists embedded in VoIP phone systems offer this capability. You will be able to modify voice characteristics that your caller will hear, which will likely be an option from your service provider. This can include style, tone, accent, gender, language and even the speaking time of the voice. Traditional phone systems don’t offer as much flexibility as this.
Is it Difficult to Update the Voice on My AI Phone Assistant?
The VoIP platforms available today support these voice customisation options through simple and intuitive dashboards providing voice previews and customisation options with voice guides. Customisation options can be chosen and applied regardless of whether you have any tech-skills.
Importance of Voice Customisation for Businesses
Your phone system is the first channel of communication with your customer and the voice that comes with it can absolutely determine your customer’s first impression. A custom AI receptionist can help your business be perceived as professional and industry-specific. Customisation should not be overlooked as it crafts your companies branding which affects the caller’s experience.
What Voice Options Are Usually Available?
Depending on the choice of your VoIP provider and/or your AI platform, the voice options may vary. Most systems provide you the ability to choose from a handful of natural-sounding voices. Some systems may even offer male or female voices, regional accents and different languages. Some may offer the option of adjusting the speed and/or the speech style. More sophisticated systems include the option of adjusting the emotional intonation of the voice to provide a more engaging human-like experience.
Can AI Virtual Receptionists Have a Local Accent?
There are a multitude of AI voice suppliers that have the ability to produce regional voice accents that could be British, Australian, south-African, American or a mixture of other localised voice accents. This is important as it helps establish familiarity of your business with your target audience and produces a more seamless experience for the caller.
Can I Use My Own Recorded Voice?
There are some systems that allow you to use your own voice, however, it is much more advanced than a simpler recording. However, an increasing number of AI systems for virtual receptionists include the option for businesses to upload a custom voice or recorded greeting. Some systems even combine your pre-recorded messages with AI-generated messages. This can potentially be much more engaging for your callers and much more intelligent and seamless in handling your incoming calls and automating your call workflow.
Can I Test Different Voices Before Choosing One?
Most providers allow you to preview different voice styles before activating them on your live phone system. This gives you the opportunity to choose a voice that best matches your brand, customer expectations and the overall experience you want to create.
Can I Change the Voice Later?
Cloud-based VoIP systems allow customers the freedom of managing and making updates whenever desired. Most of the systems allow you to frequently update the voice of your AI receptionist when required. Whether you’re refreshing your branding, expanding into new markets, testing different customer experiences or simply prefer a different voice style, changes can usually be made through your online dashboard in just a few minutes.