In a landmark technological shift, UK landlines are being switched off permanently over the next couple of years. It’s a process that has already started, but by the end of 2026, traditional copper-wire landline phones will be phased out completely – so no more landlines! Instead, everyone in the UK – from businesses to residential addresses – will need to move to digital phone services that work using the internet.
If you or someone you know still relies on a traditional landline, here are some of the most common questions we get asked about the UK landline switch-off.
1. Why Are Landlines Being Turned Off?
The landline switch-off is part of a larger plan to modernise the UK’s telecommunications infrastructure. The traditional copper-wire technology is now over 100 years old and becoming increasingly outdated and expensive to maintain. By transitioning to Voice over Internet Protocol (VoIP) services, which use the internet to make calls, the UK is becoming more efficient, reliable and future-proof with its communications network.
The switch-off is scheduled to be completed by the end of 2026. However, the process has already begun in many areas, with more to follow in the coming months. Bear in mind that this doesn’t mean all traditional landlines will go dead at once. It’s a gradual transition, with plenty of notice given to those affected.
2. What Do I Need To Make the Switch?
As digital phone calls are made over the internet (essentially the sound is sent in digital ‘packets’ rather than wires), the main thing you’ll need is a reliable internet connection. This would be 4G, 5G or Wifi – we suggest fibre broadband where possible.
You’ll then need to shop around for a VoIP provider that suits your budget and your needs. Look for things like prices, contract length and whether you get a free trial.
3. How Will Small Businesses Be Impacted?
Small businesses will need to prepare for the landline switch-off by making sure their phone systems are updated to work with digital services. In fact, it’s a great opportunity for businesses to streamline their communication systems, often bringing about cost savings and improved call quality. Don’t forget to also check if any other equipment, like alarm systems or card payment systems, are connected to your landline to make sure they’re compatible with the new digital network.
4. What Happens to Other Devices Connected to Your Landline?
This leads on from our point above. Basically, if you have other devices connected to your landline, like home security systems, medical alert systems, payment systems or even fax machines, these might be affected by the shutdown. It’s therefore important to check with your device manufacturer or service provider to ensure compatibility with the new digital service. Some older devices might need an upgrade or replacement to continue working properly.
5. How Will Emergency Calls Work?
This is a big concern for many people but the good news is that you can use your VoIP digital phone system to call the emergency services just like you can now. However, it’s important to have a backup plan, like a charged mobile phone, in case of a power cut or the internet goes down. This is because digital phones rely on electricity to operate.
6. What About Power Cuts?
As mentioned, if there’s a power cut, your digital phone might not work. To address this, telecom providers are offering battery backup options that can keep your phone service running for a limited time during an outage. These are especially important for those who live in areas where power cuts are fairly common, or for anyone who relies on their phone for medical reasons.
7. Will I Need a New Phone Number?
In most cases, you can keep your phone number when you switch to a digital line. Your existing landline number can be transferred to the new digital service, which means you can continue to receive calls as usual without the hassle of telling everyone your new number.
With bOnline, you can either continue with your existing number or choose a new one if you want to. You can even get a new area code for an area you’re not even based in! We’ll do it all for you.
8. How Much Will It Cost For A Digital Phone System?
Switching to a digital phone service usually means paying a monthly subscription, a bit like with a mobile phone package. With us, you can also add on things like unlimited international calling from just £6 a month, which can save some serious cash on international calls and roaming charges. You can see our latest deals here.
9. How Will Older And Vulnerable People Be Affected?
One of the biggest concerns around the landline switch-off is how it will affect older and vulnerable people who may rely on their landlines for personal alarms, emergency calls and maintaining social connections. Telecommunications companies and charities are aware of these concerns and are working to ensure that no one is left behind. Special provisions, like battery backup units, are being made available to ensure that essential services stay working even during power outages.
10. Where Can I Get Help and Support About The Landline Shutdown?
If you’re not sure about the switch-off or what it means for you, there’s plenty of help available. Telecom providers are reaching out to customers with information and support, and there’s a lot of information online too (including on our website!)
Don’t forget, our customer service team is always on hand if you need us, or if you have any burning questions. Get in touch.
Ready For A Free Trial?
Switching to a new digital phone system can seem like a headache, which is why at bOnline we make it so easy.
Why not sign up for a totally free 7-day trial so you can test out all of the 45+ VoIP features that can help you run your business better. From call menus and hold music, to voicemail and access to call analytics data, there’s something for every small business need.
There’s also no obligation to continue once your trial has finished and we don’t ask for your credit card details either. You can sign up yourself in just 2 minutes online, with no technical knowledge needed and no engineer visits.
You’ve literally got nothing to lose!
Protect your small business against the landline shutdown today.
