With the school holidays now in full swing, many of us are heading off to sunnier climes for a well earned break.
But what happens to your business calls while you’re away? Are your opening hours likely to change and do any staff you employ know how to handle things?
The last thing you want is to be missing lots of calls while you’re chilling on the beach. Business doesn’t stop after all, and you could be missing out on that next big contract!
While it might seem like a small detail, setting your holiday hours in your bOnline VoIP phone system is time well spent. It can have a big impact on your business, your employees, and your customers.
Why Else Is Setting Business Hours So Important?
One of the biggest benefits of setting holiday hours in your VoIP system is clear communication. During the holiday season, customers are often dealing with busy schedules and tight timelines. Whether they’re trying to make a last-minute purchase or have a burning question, it’s important that they know when your business is available.
By updating your VoIP system with your holiday hours, you know that anyone who calls your business will get accurate information about when you’re open. This can be done through an automated greeting that plays when a customer calls outside of your holiday hours. Instead of leaving customers frustrated by unanswered calls or unclear availability, you’re giving them a more helpful, professional experience.
Speaking Of Professional…
Small businesses are built on reputation and customer trust. By proactively setting your holiday hours in your VoIP system, you’re showing the world that your business is organised and cares about customer service. It also demonstrates that you’re attentive to detail and care about the customer experience, even during busy holiday periods.
Additionally, this small act of planning helps maintain a consistent brand image. It’s a great opportunity to reinforce that your business is reliable and considerate of its customers’ needs.
Reducing Employee Stress
The holidays can be a stressy time for everyone, including any staff you employ. By setting clear holiday hours and letting your customers and your team know what they are, you can better manage expectations. Employees won’t be left wondering if they’ll be asked to work odd hours or deal with frustrated customers due to unclear communication.
This transparency can boost morale and make it easier for people to plan their own holidays, knowing exactly when they need to be at work. Happier employees often translate into better customer service, which is good for the business and good for them too.
How To Set Your Business Hours Using Your Dashboard
One of the advantages of your bOnline VoIP system is its flexibility and ease of use. And the good news is you can easily update your business hours online using your dashboard. It couldn’t be faster or more straight-forward!
Why not take a look at our quick guide on how to do it.
Happy holidays!
